Admissions Counselor $40,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Your ability to establish trust with a parent within the opening moments of a call will determine your success in this position. This role suits someone who thrives on outreach, maintains disciplined follow-up, and can articulate a new learning model with confidence—no scripts required. If phone-based communication isn't your strength or you prefer work without measurable performance indicators, this opportunity is not the right match.
Unbound Academy operates as a tuition-free virtual public charter school offering students an alternative educational model. Core academics are completed in concentrated time blocks supported by AI-driven learning tools, freeing students to pursue real-world skill development through projects and enrichment activities. You will serve as the primary contact for families considering this educational path.
Your weekly responsibilities will include responding promptly to new inquiries, shepherding families through each stage of the admissions process, and advancing them from curiosity to confirmed enrollment. You will also attend local events to generate leads and increase visibility for Unbound Academy within your region. During slower enrollment periods, you will support broader school operations while remaining prepared for upcoming intake cycles.
If you seek a position where your communication skills, reliability, and sense of ownership translate directly into student enrollment outcomes, we would like to speak with you.
What you will be doing
- Reaching out to new inbound leads within a 24-hour window and launching admissions discussions via phone
- Describing Unbound Academy's virtual model and the enrollment pathway using straightforward, accessible language
- Maintaining disciplined follow-up to advance families from initial inquiry through application completion to final enrollment
- Recording all interactions in a CRM system with precise notes, action items, and pipeline status
- Planning and facilitating local recruitment events in Texas or Arizona to introduce the school and capture prospective family contacts
What you will NOT be doing
- Allowing inbound leads to sit unaddressed while you focus on administrative tasks
- Relying on scripted language or functioning as part of a high-volume call center operation
- Participating in events without actively engaging in presentations or lead generation
- Dedicating most of your time to back-office responsibilities during active enrollment periods
Key responsibilities
Transform family interest into qualified, well-informed applicants who successfully complete the enrollment process at Unbound Academy.
Candidate requirements
- Located in Arizona with availability for hybrid work arrangements
- 1–2 years of experience in customer service or another role involving direct customer interaction
- Background working with children or families (in settings such as schools, camps, childcare, tutoring, or comparable environments)
- Confidence making regular phone calls and supporting families through processes with multiple stages
- Effective verbal communication abilities with a talent for quickly establishing trust
- Working knowledge of CRM platforms or digital tools for tracking leads
Nice to have
- Background in admissions, enrollment, inside sales, or lead qualification functions
- Experience organizing or delivering presentations at community events or outreach initiatives
- Academic preparation or professional experience in communications, education, or a related discipline
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style screening interview.
Cognitive aptitude test.
Prove real-world job skills.
Interview with the hiring manager.
Pass proctored test.
Accept job offer.
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