Student Enrollment Specialist $40,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
If you are able to establish trust with a parent within the first moments of a conversation, this role will be a strong fit. This position is designed for someone who thrives on outreach, stays consistent with follow-up, and can confidently explain a new learning model without depending on scripts. If phone conversations are not your strength or you prefer positions that lack clear performance metrics, this opportunity may not align with your goals.
Unbound Academy is a virtual, tuition-free public charter school that supports students through a distinctive model. Students complete their core academics in a focused time block with AI-supported learning, then spend the remainder of their day building real-world skills through enrichment and projects. You will serve as the first meaningful contact point for families considering this option.
On a weekly basis, you will respond promptly to new inquiries, guide families through the admissions pathway, and transition them from initial interest to completed enrollment. You will also represent Unbound Academy at community events to generate new leads and raise awareness locally. During slower enrollment periods, you will support school operations while remaining prepared for the next admissions cycle.
If you are looking for a role where your communication skills, follow-through, and sense of ownership directly shape student enrollment outcomes, we are interested in speaking with you.
What you will be doing
- Reaching out to new inbound leads within 24 hours and starting admissions conversations by phone
- Describing Unbound Academy's virtual model and the enrollment process using clear, accessible language
- Maintaining consistent follow-up to guide families from inquiry through application to final enrollment
- Recording all interactions in a CRM with precise notes, next steps, and updated pipeline information
- Planning and hosting local recruitment events in Arizona or Texas to introduce the school and generate new leads
What you will NOT be doing
- Allowing inbound leads to remain uncontacted while you focus on administrative tasks
- Working from rigid scripts or functioning like a high-volume call center
- Attending events in a passive capacity without actively presenting or capturing leads
- Dedicating most of your time to back-office tasks when enrollment activity is high
Key responsibilities
Transform new family interest into qualified, well-informed applicants who complete the enrollment process at Unbound Academy.
Candidate requirements
- Located in Arizona and available to work in a hybrid capacity
- 1–2 years of experience in customer service or another role involving direct customer interaction
- Background working with children or families (such as schools, camps, childcare, tutoring, or similar settings)
- Confident making regular phone calls and leading families through multi-step procedures
- Excellent verbal communication abilities with the capacity to build trust quickly
- Proficiency with CRM systems or digital tools for lead tracking
Nice to have
- Background in admissions, enrollment, inside sales, or lead qualification positions
- Experience organizing or presenting at community events or outreach initiatives
- Academic background or coursework in communications, education, or a related discipline
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style screening interview.
Cognitive aptitude test.
Prove real-world job skills.
Interview with the hiring manager.
Pass proctored test.
Accept job offer.
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