Description
LOCATION NOTE: This is an in-person position based at one of our campus locations.
Many schools isolate operations behind closed doors, bureaucratic processes, and approval hierarchies. Alpha takes a different approach. This role places you front and center throughout the day: welcoming families, resolving technology problems, managing arrival procedures, reassuring concerned parents, overseeing vendor relationships, and ensuring the campus environment reflects Alpha's standards of safety, professionalism, and excellence.
This position suits someone capable of balancing warmth with professionalism, maintaining structure without rigidity, and demonstrating confidence while staying grounded in the work. You will take ownership of nearly all non-instructional operations: family communications, attendance management, campus security, facility maintenance, meal coordination, technology support, event execution, and the minor issues that escalate when left unaddressed.
You will not be supported by a large on-site operations staff. You will receive procedural guides, remote assistance, and defined expectations, but you must demonstrate the ability to learn quickly, leverage available resources, and exercise sound judgment independently. In return, you will become the reliable presence families trust, the resource guides depend on, and the approachable adult students turn to when problems arise.
If you are seeking a high-visibility school operations position where service orientation, decision-making, communication skills, and accountability are essential daily, submit your application now.
What you will be doing
- Serve as the primary, trusted contact for parents, students, staff, and campus visitors, delivering clear, composed, and prompt communication.
- Oversee daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, meal logistics, campus presentation, event management, and facility maintenance follow-through.
- Address campus safety and student welfare matters, including building access, emergency drills, health-related incidents, record-keeping, and parent communication.
- Oversee student technology and essential campus systems, including device configuration, user account assistance, issue resolution, data backups, repair coordination, and escalation to remote technical support.
- Cultivate productive relationships with Guides, external vendors, and families by prioritizing helpfulness while upholding operational standards.
What you will NOT be doing
- Operating from a secluded office while others manage parent and student interactions.
- Delivering classroom instruction, mentoring Guides, or developing academic content.
- Deferring action on every issue until managerial approval is granted.
- Processing operational decisions through multiple meetings when immediate campus needs require same-day resolution.
- Delegating responsibility for facilities, devices, vendors, or meal services to others.
Key responsibilities
Establish a secure, efficient, and inviting campus environment that consistently earns the confidence of students, parents, and staff.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Piedmont, CA; Palo Alto, CA; Fort Worth, TX (Southlake); Keller, TX (Fort Worth); Austin, TX (Spyglass); Houston, TX (Woodlands); Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
You will be working for
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