Description
NOTE: This position requires onsite presence at one of three locations: San Francisco, Santa Barbara, or NYC.
Alpha School is transforming the possibilities of education. By combining AI-powered learning, progression based on mastery, and outstanding guides, Alpha enables students to explore profound interests while delivering exceptional academic results.
In this position, you will guide each family's experience from initial outreach through enrollment, ensuring that every touchpoint embodies Alpha's precision, approachability, and high standards. You will manage day-to-day correspondence, organize impactful admissions events, and keep accurate applicant data that supports sound decision-making.
If you excel in a dynamic, purpose-driven setting—where responsiveness, structure, and accuracy have a direct effect on family experience and enrollment success—this hybrid role provides both remote flexibility and consistent in-person involvement at admissions activities.
What you will be doing
Manage and respond to the admissions inbox, delivering prompt, considerate, and polished communication with prospective families (both virtually and face-to-face)
Handle and monitor digital admissions documentation with rigorous attention to accuracy
Attend all admissions events, including information sessions, shadow days, and community gatherings, both on-site and virtually
What you will NOT be doing
- Shape overall admissions strategy or make final enrollment decisions
- Work exclusively in a back-office capacity without direct family engagement
- Function within a slow-moving, heavily bureaucratic structure
- Prioritize relationship development without rigorous execution and follow-through
Key responsibilities
This role ensures that a smooth, high-conversion admissions process fuels robust enrollment and family satisfaction at Alpha's campuses.
Candidate requirements
- 2+ years of customer-facing experience
- Strong administrative and organizational capabilities; you are dependable and meticulous
- High attention to detail and proven experience maintaining precise applicant records or CRM data
- Comfortable managing remote work alongside in-person campus duties
- Able to adjust rapidly and succeed in a dynamic, mission-driven environment
- Authorized to work in the US and available to work in-person in either San Francisco, CA; Santa Barbara, CA; or NYC, NY
Nice to have
- Background in education, enrollment management, or school operations
- Experience facilitating admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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