Description
NOTE: This position is onsite and requires your physical presence at one of three locations: San Francisco, Santa Barbara, or NYC.
Alpha School is transforming the landscape of education. By combining AI-driven learning with mastery-based progression and outstanding guides, Alpha enables students to explore profound interests while delivering exceptional academic results.
In this position, you will guide each family's experience from initial outreach through enrollment, ensuring that every touchpoint embodies Alpha's precision, care, and high standards. Your work will include managing day-to-day correspondence, organizing impactful admissions events, and keeping applicant data accurate to support sound decision-making.
If you excel in dynamic, purpose-driven settings—where responsiveness, systematic organization, and accuracy have a direct effect on family experience and enrollment success—this hybrid role combines remote flexibility with consistent in-person participation at admissions activities.
What you will be doing
Manage and respond to the admissions inbox with timely, considered, and professional communication to prospective families (both virtually and face-to-face)
Handle and monitor digital admissions documentation with meticulous attention to accuracy
Attend all admissions events, including information sessions, shadow days, and community gatherings, whether held on campus or online
Work closely with Lead Guides to arrange student shadow day schedules
Maintain current and precise admissions systems, records, and follow-up tracking
What you will NOT be doing
- Shape admissions strategy or render final admissions decisions
- Function in a purely operational role with no direct family engagement
- Work within a slow-moving, heavily bureaucratic structure
- Prioritize relationship development without disciplined follow-through and execution
Key responsibilities
This role ensures a smooth, high-conversion admissions process that strengthens enrollment outcomes and family satisfaction across all Alpha campuses.
Candidate requirements
- 2+ years of customer-facing experience
- Proven administrative and organizational capabilities; you are dependable and detail-focused
- High attention to detail and demonstrated experience maintaining accurate applicant records or CRM data
- Comfortable managing a blend of remote work and in-person campus duties
- Able to adapt swiftly and succeed in a dynamic, mission-driven environment
- Authorized to work in the US and able to work in-person in either San Francisco; CA, Santa Barbara; CA or NYC; NY
Nice to have
- Background in education, enrollment management, or school operations
- Experience facilitating admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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