Director of Client Relations

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Lead personalized tours, information sessions, and enrollment discussions that deliver exceptional admissions experiences, enabling families to choose Alpha with confidence.

• Function as the ambassador for Alpha's flagship campus by hosting media representatives, international delegations, corporate partners, investors, education leaders, and other distinguished guests.

• Establish trusted relationships with prospective families by understanding their objectives and illustrating how Alpha's approach enables students to reach their full potential.

• Identify improvement opportunities at every touchpoint to continuously enhance the flagship admissions experience and create scalable best practices for the network.

• Collaborate closely with campus leadership, marketing, and admissions teams to ensure visitor experiences consistently reflect Alpha's standard of excellence.

• Processing applications at a desk with limited interaction. This role demands high visibility and relationship focus.

• Adhering to rigid tour scripts or transactional enrollment methods. Each family and visitor requires a thoughtful, personalized approach.

• Dedicating your time to administrative paperwork rather than engaging prospective families and distinguished guests.

• Representing a single campus. Your contributions will establish the admissions benchmark for Alpha's growing network.

Design exceptional admissions and visitor experiences that position Alpha's flagship campus as the benchmark for educational excellence, driving enrollment while demonstrating the future of learning to families and influential visitors worldwide.

• 5+ years providing premium, personalized service in settings where service quality directly influences brand reputation (education, luxury hospitality, premium membership, high-value services, or owner-operated businesses).

• Demonstrated ownership of a complete admissions, enrollment, or consultative client journey, encompassing application, needs assessment, solution presentation, commitment, and onboarding.

• Demonstrated ownership of enrollment growth or comparable high-value customer-acquisition objectives, including proactive lead generation, local market or community partnership development, and measurable conversion or growth results.

• Experience managing multiple concurrent prospective clients or families across different pipeline stages using a CRM, database, or other documented tracking system.

• Ability to present concrete examples of consultative decision-making, including situations where you recommended against your product or service because it was not the appropriate fit.

• Experience facilitating in-person tours, presentations, consultations, or hosted experiences for prospective families, senior executives, VIP clients, or other high-profile visitors.

• Experience creating professional written communications for executives, high-net-worth clients, or other senior stakeholders.

• Willingness to live in or relocate within 60 days to Austin, TX.

• Authorized to work in the United States without visa sponsorship.

• Experience leading admissions, enrollment, guest experience, or customer success functions in a high-growth organization.

• Experience hosting executive-level visitors, media representatives, VIP clients, or public-facing events.

• Experience enhancing customer or visitor journeys through data, feedback, and continuous improvement methodologies.

• Familiarity with CRM systems and admissions or customer relationship platforms.