IT Operations Specialist $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
You are not looking for a role where you answer tickets. You are looking to take ownership of the systems that keep an organization operational. If you have managed endpoint fleets, SaaS access, and procurement under real deadlines, this position will feel like a natural progression. If you prefer low-velocity IT environments where change is minimal and launch timelines are not your concern, this is not the right fit.
2 Hour Learning is expanding a new K-12 model built on AI-driven personalized learning. As campuses come online at a consistent pace, the margin between "ready" and "not ready" often comes down to fundamental operational execution: the correct devices, provisioned and enrolled; the correct SaaS licenses, active and assigned; the correct communications tools, configured and tested.
In this position, you will manage device procurement from Dell, HP, Apple, and Lenovo; oversee MDM (mobile device management) and provisioning workflows; handle SaaS accounts and renewals across 14+ platforms; and deliver the campus technology onboarding playbook (including Google Voice, Zoom Phone, and Zoom Rooms). You will document what succeeds, refine the SOPs, and leverage AI tools to automate repetitive tasks.
If you seek clear ownership, measurable results, and the momentum of an expanding school network, we would like to speak with you.
What you will be doing
- Manage complete device procurement cycles across Dell, HP, Apple, and Lenovo, monitoring lead times and delivery schedules to ensure campuses receive equipment ahead of launch dates
- Provision, image, enroll, and manage the full lifecycle of student and staff devices via an MDM platform, maintaining accurate asset records across all campuses
- Oversee SaaS accounts, permissions, and licenses for 14+ platforms, anticipating utilization thresholds and renewal deadlines to avoid access interruptions
- Deliver the new-campus technology onboarding playbook, preparing devices, provisioning systems, and setting up Google Voice, Zoom Phone, and Zoom Rooms prior to day one
- Create and maintain SOPs, runbooks, and launch checklists, refining them with each campus onboarding and automating recurring steps using AI tools
What you will NOT be doing
- Working primarily as a queue-driven helpdesk agent measured by ticket throughput
- Designing high-level IT architecture or engaging in strategic discussions while launch schedules slide
- Managing unstructured purchasing without inventory oversight, vendor management, or documented specifications
- Relying on others to create process documentation (you will make launches repeatable, not memory-dependent)
Key responsibilities
This role ensures that every campus opens and operates on time because devices, SaaS access, and launch technology systems are completely provisioned and functional before day one.
Candidate requirements
- Currently located in the United States and authorized to work in the US without visa sponsorship
- Willing and able to travel periodically to US campuses
- Experience administering an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalent
- Hands-on experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
- Experience administering SaaS platforms, including account provisioning, permissions management, and license management
- Experience coordinating hardware procurement and delivery logistics and/or running asset tracking workflows
- Evidence of creating or maintaining operational documentation such as SOPs, runbooks, or playbooks
- Demonstrated use of AI tools to troubleshoot technical problems or automate repetitive operational workflows
Nice to have
- Experience supporting a distributed, multi-site environment where inventory, spares, and repairs must be managed across locations
- Strong track record of building simple automations that reduce manual provisioning and reporting work
- Experience configuring or administering communication tools such as Google Voice, Zoom Phone, or Zoom Rooms
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