IT Operations Specialist $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You don't want to spend your days triaging tickets. You want to run the systems that keep an organization operational. If you've managed endpoint fleets, SaaS environments, and procurement against real launch deadlines, this position will feel like a natural progression. If you're more comfortable in slow-moving IT where change is rare and timelines belong to others, this won't be the right match.
2 Hour Learning is expanding a new approach to K-12 education powered by AI-driven personalized learning. As campuses open on a predictable schedule, the gap between "prepared" and "unprepared" often comes down to basic operational delivery: devices that are ordered, provisioned, and enrolled; SaaS licenses that are active and properly assigned; communication tools that are configured and validated.
In this position, you will manage device purchasing from Dell, HP, Apple, and Lenovo; oversee MDM (mobile device management) and provisioning processes; handle SaaS account administration and renewals for 14+ platforms; and carry out the campus technology onboarding playbook (covering Google Voice, Zoom Phone, and Zoom Rooms). You will capture what succeeds, refine the SOPs, and leverage AI tools to automate recurring tasks.
If you seek direct ownership, quantifiable results, and the momentum of a growing school network, we'd like to speak with you.
What you will be doing
- Manage complete device procurement workflows across Dell, HP, Apple, and Lenovo, monitoring lead times and shipment schedules to ensure campuses receive equipment ahead of launch dates
- Provision, image, enroll, and manage the lifecycle of student and staff devices via an MDM platform, maintaining accurate asset records for all campus locations
- Oversee SaaS account administration, permissions, and license allocation across 14+ platforms, anticipating utilization thresholds and renewal cycles to avoid service interruptions
- Implement the new-campus technology onboarding playbook, preparing devices, provisioning systems, and setting up Google Voice, Zoom Phone, and Zoom Rooms prior to opening day
- Develop and maintain SOPs, runbooks, and launch checklists, refining them with each campus deployment and automating routine tasks using AI tools
What you will NOT be doing
- Operating primarily as a ticket-queue helpdesk technician measured by ticket closure rates
- Creating long-term IT roadmaps or engaging in strategy discussions while launch timelines drift
- Managing purchasing on an ad-hoc basis without inventory tracking, vendor management, or standardized specifications
- Relying on others to create documentation (you will ensure launches are repeatable and not reliant on institutional memory)
Key responsibilities
This role ensures that every campus launches and operates on time because devices, SaaS access, and core technology systems are completely provisioned and operational before the first day.
Candidate requirements
- Currently located in the United States and authorized to work in the US without visa sponsorship
- Willing and able to travel periodically to US campuses
- Experience administering an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalent
- Hands-on experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
- Experience administering SaaS platforms, including account provisioning, permissions management, and license management
- Experience coordinating hardware procurement and delivery logistics and/or running asset tracking workflows
- Evidence of creating or maintaining operational documentation such as SOPs, runbooks, or playbooks
- Demonstrated use of AI tools to troubleshoot technical problems or automate repetitive operational workflows
Nice to have
- Experience supporting a distributed, multi-site environment where inventory, spares, and repairs must be managed across locations
- Strong track record of building simple automations that reduce manual provisioning and reporting work
- Experience configuring or administering communication tools such as Google Voice, Zoom Phone, or Zoom Rooms
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