IT Operations Specialist

$100,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($50 USD/hour)

• Manage full-cycle device procurement from Dell, HP, Apple, and Lenovo, monitoring lead times and shipment schedules to ensure campuses receive equipment ahead of launch deadlines
• Configure, image, enroll, and maintain student and staff devices via an MDM platform, ensuring asset inventory remains current across all campus locations
• Oversee SaaS account management, user permissions, and licensing for 14+ platforms, proactively managing capacity thresholds and renewal cycles to avoid service interruptions
• Implement the new-campus technology launch playbook, preparing devices, provisioning platforms, and setting up Google Voice, Zoom Phone, and Zoom Rooms prior to opening day
• Create and update SOPs, runbooks, and launch checklists, refining them with each campus deployment and automating routine processes using AI tools

• Operating as a ticket queue responder whose performance is judged by ticket closure metrics
• Designing enterprise IT strategy or engaging in long-term planning discussions while launch timelines fall behind
• Placing orders without inventory tracking, vendor management, or specification documentation
• Depending on others to create process documentation (you will ensure launches are repeatable and not reliant on institutional memory)

This role ensures that every campus opens and functions on time because hardware, SaaS accounts, and launch technology infrastructure are completely provisioned and operational before the first day.

• Currently located in the United States and authorized to work in the US without visa sponsorship
• Willing and able to travel periodically to US campuses
• Experience administering an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalent
• Hands-on experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
• Experience administering SaaS platforms, including account provisioning, permissions management, and license management
• Experience coordinating hardware procurement and delivery logistics and/or running asset tracking workflows
• Evidence of creating or maintaining operational documentation such as SOPs, runbooks, or playbooks
• Demonstrated use of AI tools to troubleshoot technical problems or automate repetitive operational workflows

• Experience supporting a distributed, multi-site environment where inventory, spares, and repairs must be managed across locations
• Strong track record of building simple automations that reduce manual provisioning and reporting work
• Experience configuring or administering communication tools such as Google Voice, Zoom Phone, or Zoom Rooms