IT Systems Administrator $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
You're not interested in managing a ticket queue. You're looking for ownership over the systems that keep an organization operational. If you've managed endpoint fleets, SaaS provisioning, and procurement under real launch pressure, this role represents an opportunity to advance. If you're more comfortable with slow-paced IT environments where change is rare and timelines belong to others, this position won't be the right fit.
2 Hour Learning is expanding a new approach to K-12 education built on AI-powered personalized learning. With new campuses opening on a consistent schedule, the gap between "ready to launch" and "not ready" often comes down to fundamental operational execution: the correct devices, provisioned and enrolled; the appropriate SaaS licenses, activated and assigned; the necessary communication tools, configured and validated.
In this position, you'll oversee device procurement from Dell, HP, Apple, and Lenovo; manage MDM (mobile device management) and provisioning processes; handle SaaS accounts and renewals spanning 14+ platforms; and deliver the campus technology onboarding playbook (covering Google Voice, Zoom Phone, and Zoom Rooms). You'll document proven approaches, refine the SOPs, and leverage AI tools to automate routine tasks.
If you're seeking direct ownership, quantifiable results, and the momentum of an expanding school network, we want to hear from you.
What you will be doing
- Manage complete device procurement workflows across Dell, HP, Apple, and Lenovo, monitoring lead times and shipments to ensure campuses receive equipment ahead of launch deadlines
- Provision, image, enroll, and manage the full lifecycle of student and staff devices via an MDM platform, maintaining precise asset documentation across all campuses
- Oversee SaaS accounts, user permissions, and licensing across 14+ platforms, anticipating utilization thresholds and renewal cycles to avoid service interruptions
- Implement the new-campus technology onboarding playbook, preparing devices, provisioning systems, and setting up Google Voice, Zoom Phone, and Zoom Rooms prior to opening day
- Create and update SOPs, runbooks, and launch checklists, refining them with each campus deployment and using AI tools to automate repetitive processes
What you will NOT be doing
- Operating as a queue-focused helpdesk technician whose performance is evaluated by ticket counts
- Planning enterprise-level IT architecture or engaging in strategic discussions while launch dates are at risk
- Handling unstructured purchasing without inventory tracking, vendor management, or documented specifications
- Relying on others to create process documentation (you will establish repeatable launch procedures, not systems that depend on institutional knowledge)
Key responsibilities
This position ensures that every campus launch and operation proceeds on schedule because devices, SaaS access, and core technology systems are completely provisioned and functional before the first day of operations.
Candidate requirements
- Currently based in the United States with authorization to work in the US without requiring visa sponsorship
- Able and willing to travel periodically to US campuses
- Experience managing an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or similar
- Direct experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
- Experience managing SaaS platforms, covering account provisioning, permissions administration, and license management
- Experience coordinating hardware procurement and delivery logistics and/or managing asset tracking processes
- Proven ability to create or maintain operational documentation such as SOPs, runbooks, or playbooks
- Demonstrated experience using AI tools to troubleshoot technical issues or automate repetitive operational tasks
Nice to have
- Experience working in a distributed, multi-site environment requiring inventory, spare equipment, and repair management across multiple locations
- Proven ability to develop straightforward automations that minimize manual provisioning and reporting tasks
- Experience configuring or managing communication platforms such as Google Voice, Zoom Phone, or Zoom Rooms
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