Technology Operations Specialist $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
If you want to babysit tickets, this role is not for you. You will own the systems that keep an organization operational. If you have managed endpoint fleets, SaaS provisioning, and procurement under real deadlines, this role represents a meaningful step forward. If you are comfortable in slow IT environments where nothing evolves and launch timelines belong to someone else, this position will not be a fit.
2 Hour Learning is expanding a new K-12 model driven by AI-powered personalized learning. As campuses open on a consistent schedule, the line between "ready" and "not ready" often comes down to fundamental operational execution: the correct devices, provisioned and enrolled; the correct SaaAs licenses, active and assigned; the correct communication tools, configured and tested.
In this position, you will manage device procurement from Dell, HP, Apple, and Lenovo; oversee MDM (mobile device management) and provisioning processes; handle SaaS accounts and renewals across 14+ platforms; and deliver the campus technology onboarding playbook (including Google Voice, Zoom Phone, and Zoom Rooms). You will document what succeeds, refine the SOPs, and leverage AI tools to automate repetitive tasks.
If you seek direct ownership, quantifiable results, and the velocity of an expanding school network, we would like to speak with you.
What you will be doing
- Manage complete device procurement from Dell, HP, Apple, and Lenovo, monitoring lead times and delivery schedules so campuses receive equipment before launch deadlines
- Provision, image, enroll, and manage the lifecycle of student and staff devices via an MDM platform, maintaining precise asset records across all campuses
- Oversee SaaS accounts, permissions, and licenses across 14+ platforms, anticipating utilization thresholds and renewal timelines to avoid access interruptions
- Deliver the new-campus technology onboarding playbook, staging hardware, provisioning platforms, and setting up Google Voice, Zoom Phone, and Zoom Rooms prior to day one
- Create and maintain SOPs, runbooks, and launch checklists, refining them with each campus onboarding and automating repetitive processes using AI tools
What you will NOT be doing
- Spending your time as a queue-driven helpdesk agent measured by ticket throughput
- Designing long-term IT architecture or debating strategic direction while launch dates are missed
- Managing ad-hoc purchases without inventory tracking, vendor management, or documented specifications
- Relying on others to document processes (you will make launches repeatable, not dependent on recall)
Key responsibilities
This position exists to ensure every campus opens and operates on time because devices, SaaS access, and launch technology systems are completely provisioned and operational before day one.
Candidate requirements
- Currently located in the United States and authorized to work in the US without visa sponsorship
- Willing and able to travel periodically to US campuses
- Experience administering an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalent
- Hands-on experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
- Experience administering SaaS platforms, including account provisioning, permissions management, and license management
- Experience coordinating hardware procurement and delivery logistics and/or running asset tracking workflows
- Evidence of creating or maintaining operational documentation such as SOPs, runbooks, or playbooks
- Demonstrated use of AI tools to troubleshoot technical problems or automate repetitive operational workflows
Nice to have
- Experience supporting a distributed, multi-site environment where inventory, spares, and repairs must be managed across locations
- Strong track record of building simple automations that reduce manual provisioning and reporting work
- Experience configuring or administering communication tools such as Google Voice, Zoom Phone, or Zoom Rooms
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