Technical Operations Specialist $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
If you are not interested in babysitting tickets, but instead want to take ownership of the systems that keep an organization operational, this role is designed for you. If you have managed endpoint fleets, SaaS access, and procurement under real deadlines, this position will represent a meaningful step forward. If your preference is for slow-moving IT environments where nothing changes and launch dates are someone else's concern, this will not be the right fit.
2 Hour Learning is expanding a new K-12 model built on AI-driven personalized learning. With new campuses launching at a consistent pace, the distinction between "ready" and "not ready" often comes down to fundamental operational execution: the correct devices, provisioned and enrolled; the correct SaaS licenses, active and assigned; the correct communication tools, configured and tested.
In this position, you will oversee device procurement across Dell, HP, Apple, and Lenovo; manage MDM (mobile device management) and provisioning workflows; oversee SaaS accounts and renewals across 14+ platforms; and implement the campus technology onboarding playbook (including Google Voice, Zoom Phone, and Zoom Rooms). You will document effective processes, refine the SOPs, and leverage AI tools to automate repetitive tasks.
If you seek clear ownership, measurable outcomes, and the tempo of an expanding school network, we would like to meet you.
What you will be doing
- Manage end-to-end device procurement across Dell, HP, Apple, and Lenovo, monitoring lead times and delivery schedules to ensure campuses receive required equipment before launch dates
- Provision, image, enroll, and manage the lifecycle of student and staff devices through an MDM platform, maintaining accurate asset records across all campuses
- Oversee SaaS accounts, permissions, and licenses across 14+ platforms, proactively managing utilization limits and renewal dates to avoid access interruptions
- Implement the new-campus technology onboarding playbook, staging devices, provisioning systems, and configuring Google Voice, Zoom Phone, and Zoom Rooms in advance of day one
- Create and maintain SOPs, runbooks, and launch checklists, refining them with each campus onboarding and automating repetitive steps using AI tools
What you will NOT be doing
- Spending your time as a queue-based helpdesk agent whose performance is measured by ticket volume
- Designing long-term IT architecture or engaging in strategy debates while launches fall behind schedule
- Executing ad-hoc purchasing without inventory visibility, vendor coordination, or documented specifications
- Waiting for someone else to document processes (you will make launches repeatable, not reliant on memory)
Key responsibilities
This role ensures that every campus opens and operates on schedule because devices, SaaS access, and launch technology systems are fully provisioned and operational before day one.
Candidate requirements
- Currently located in the United States and authorized to work in the US without visa sponsorship
- Willing and able to travel periodically to US campuses
- Experience administering an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalent
- Hands-on experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
- Experience administering SaaS platforms, including account provisioning, permissions management, and license management
- Experience coordinating hardware procurement and delivery logistics and/or running asset tracking workflows
- Evidence of creating or maintaining operational documentation such as SOPs, runbooks, or playbooks
- Demonstrated use of AI tools to troubleshoot technical problems or automate repetitive operational workflows
Nice to have
- Experience supporting a distributed, multi-site environment where inventory, spares, and repairs must be managed across locations
- Strong track record of building simple automations that reduce manual provisioning and reporting work
- Experience configuring or administering communication tools such as Google Voice, Zoom Phone, or Zoom Rooms
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