Imagine going to a restaurant and ordering a meal, and then your waiter hands you an apron and shows you where the kitchen is. Ridiculous, right? Well, the software industry operates in a similar way. Despite having embraced services as a viable business model—think IaaS, SaaS, PaaS—very few companies live up to the essence of the word “service”.
Not at EngineYard. We are a PaaS company that delivers the full service we promise. We allow our customers to relax, sit back, and deploy or scale their applications with our platform. We have a dedicated superstar support team that ensures customer applications run smoothly and any issues get resolved quickly. Our team traces any reported issue to its root cause and delivers a solution that fixes it permanently, on our platform, or even directly in a customer's codebase.
We are looking for a Ruby on Rails expert with a deep understanding of software architectures to join this business-critical support team. You will not be an agent behind the curtain, solving endless support tickets. You will take center stage with our customers, resolve their issues, handle ad-hoc requests, and act as a de-facto extension of their development team. Nowhere else will you get this level of responsibility and diversity in your work, as you will do this for numerous customers, deep-diving into and learning about their architectures and implementations.
If you love working closely with customers to resolve challenging technical issues and want to be the #1 reason a customer uses our platform, apply now.