Are you ready to revolutionize enterprise software support? Tired of the same old troubleshooting routines? At Trilogy, we're redefining customer support with cutting-edge AI. We're not just solving problems; we're pioneering the future of technical support across 100+ enterprise products. If you're a tech-savvy problem-solver who thrives on diversity and complexity, this is your chance to shine.
Imagine a world where AI handles the mundane, leaving you to tackle the most intricate challenges. That's the reality at Trilogy. We're seeking a Senior Technical Support Analyst who can seamlessly blend human expertise with AI capabilities. You'll be at the forefront of AI-driven support, working on issues that require configuration tweaks, database adjustments, and even code-level fixes.
This role isn't for the faint-hearted. We need quick learners, adaptable thinkers, and self-starters who can hit the ground running. If you're looking for a role where you can make a significant impact, continuously learn, and rapidly advance your career, you've found your match. Ready to elevate your support game? Let's talk.
Drive the seamless integration of human expertise and AI capabilities to deliver unparalleled customer support, focusing on resolving complex issues that push the boundaries of current AI technology.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.