Description
Tired of mundane support tickets? At Trilogy, you'll only tackle what AI can't – the most challenging technical problems across 100+ enterprise software products. This isn't customer support; it's advanced problem-solving that demands exceptional technical agility and self-sufficiency.
What you will be doing
- Resolve complex technical issues that our AI systems have escalated, applying advanced troubleshooting across our diverse product portfolio
- Identify AI knowledge gaps and contribute to enhancing our automated support systems
- Rapidly master multiple enterprise software products and their technical ecosystems
- Deliver expert-level solutions directly impacting enterprise customer operations
What you will NOT be doing
- Handling basic, repetitive support tickets – our AI takes care of those
- Taking two months to get up to speed – you'll be expected to master multiple products within your first month
- Relying on managers for guidance – self-sufficiency is non-negotiable in this role
- Following established playbooks – many problems you'll face require innovative solutions
Key responsibilities
Integrate advanced technical expertise with AI capabilities to resolve complex customer issues that automation cannot yet handle, continuously improving our support systems while maintaining Trilogy's reputation for technical excellence.
Candidate requirements
- Currently based in North or South America
- Minimum 4 years of experience in technical customer support or engineering roles
- Demonstrated advanced generative AI proficiency beyond basic use cases (workflow automation, custom GPT development, integration expertise)
- Exceptional self-learning ability and problem-solving skills
- Proven track record of quickly mastering complex technical products
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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AI-first remote workers.