Technical Support Engineer
$60,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Not accepting applications on crossover.com at this time.

Description

Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're writing a new playbook.

At Trilogy, we've transformed support into a high-stakes puzzle-solving arena. Our AI handles the routine, leaving you to tackle the most intellectually stimulating challenges across our suite of 100+ enterprise software products. Think of it as the Special Forces of technical support – where every case is a unique mission requiring strategic thinking and technical prowess.

This isn't your typical "ease into it" role. We're looking for technical warriors who thrive on complexity and autonomy. If you need a safety net or struggle with self-directed problem-solving, this battlefield isn't for you. But if you're the type who gets energized by cracking the toughest nuts and working alongside cutting-edge AI, you've found your calling.

Warning: This role will push your technical limits and accelerate your growth at lightning speed. Ready to join the elite ranks of support engineering? Show us what you've got.

What you will be doing

Your mission is clear: Master the art of human-AI collaboration in customer support. You'll be the specialist who steps in when our advanced AI system meets its match, analyzing complex issues, implementing sophisticated solutions, and feeding your insights back to make our AI even smarter.

What you will NOT be doing

Let's be crystal clear about expectations:

  • No extended onboarding period - you'll need to master multiple products within your first month
  • No managerial hand-holding - self-sufficiency isn't just preferred, it's mandatory

Key responsibilities

Your core mission is to be the bridge between human expertise and AI capabilities, focusing on:

  • Resolving sophisticated technical challenges that push the boundaries of current AI capabilities
  • Contributing to the continuous evolution of our AI support system
  • Delivering world-class solutions to our enterprise clients

Candidate requirements

To succeed in this role, you must bring:

  • 4+ years of battle-tested experience in technical support or engineering
  • Advanced mastery of generative AI tools (simple prompting won't cut it - we're looking for automation wizards who can create and optimize AI workflows)
  • Exceptional problem-solving abilities and self-directed learning skills
  • Proven track record of handling complex technical challenges independently

Nice to have

N/A

Meet a successful candidate

Watch Interview
Xavier Villarroel
Xavier  |  L3 Customer Support Agent
Chile  

Wish you could travel and work from anywhere? This L3 Customer Support Agent once had to drive a taxi to make ends meet, until he found a re...

Meet Xavier

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Frequently asked questions

About the role

About Crossover

What you will learn

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Work examples

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Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.

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