Technical Support Engineer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Forget everything you know about traditional tech support. At Trilogy, we've eliminated the mundane.
Managing 100+ enterprise software products, our AI-powered system handles routine issues automatically. This means you'll only tackle what machines can't—the complex, the unusual, the truly challenging problems that demand human ingenuity.
Let's be clear: this isn't an environment for those who need constant direction. We don't have time for extended onboarding or basic questions that Google could answer. Our pace is relentless, our standards exceptional.
If you thrive on independence, learn at lightning speed, and want to solve puzzles that stump even our advanced AI, you'll find this role transformative. You'll rapidly develop expertise across diverse enterprise products while directly enhancing our reputation for technical excellence. Ready to prove yourself? We're waiting for your application.
What you will be doing
- Solve complex technical challenges that have stumped our advanced AI systems
- Analyze patterns in escalated tickets to identify AI improvement opportunities
- Bridge the human-machine gap by applying your technical expertise where automation falls short
What you will NOT be doing
- Enjoying a leisurely onboarding process—you'll be expected to master multiple products within your first month
- Running to managers with every obstacle—self-sufficiency isn't optional, it's essential
- Handling routine tickets that our AI can resolve—your talents will be reserved for truly complex challenges
Key responsibilities
- Seamlessly blend human technical expertise with AI capabilities to solve our most challenging customer issues
- Identify patterns in complex tickets to help evolve our AI systems
- Deliver exceptional technical solutions where automation alone is insufficient
- Rapidly adapt to new products and technologies across our diverse portfolio
Candidate requirements
- Minimum 4 years of hands-on experience in technical customer support or engineering roles
- Demonstrated advanced proficiency with generative AI tools—beyond basic prompting
- Experience creating AI automation workflows, custom GPTs, or similar advanced applications
- Exceptional self-learning abilities and problem-solving skills
- Proven ability to work independently with minimal supervision
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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The Olympics of work
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Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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