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Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're writing a new playbook.
At Trilogy, we've transformed support into a high-stakes puzzle-solving arena. Our AI handles the routine, leaving you to tackle the most intellectually stimulating challenges across our suite of 100+ enterprise software products. Think of it as the Special Forces of technical support – where every case is a unique mission requiring strategic thinking and technical prowess.
This isn't your typical "ease into it" role. We're looking for technical warriors who thrive on complexity and autonomy. If you need a safety net or struggle with self-directed problem-solving, this battlefield isn't for you. But if you're the type who gets energized by cracking the toughest nuts and working alongside cutting-edge AI, you've found your calling.
Warning: This role will push your technical limits and accelerate your growth at lightning speed. Ready to join the elite ranks of support engineering? Show us what you've got.
Your mission is clear: Master the art of human-AI collaboration in customer support. You'll be the specialist who steps in when our advanced AI system meets its match, analyzing complex issues, implementing sophisticated solutions, and feeding your insights back to make our AI even smarter.
Let's be crystal clear about expectations:
Your core mission is to be the bridge between human expertise and AI capabilities, focusing on:
To succeed in this role, you must bring:
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of AI-first remote workers.