Description
Are you ready to redefine what technical support means? At Trilogy, we're not just solving problems; we're transforming the way support works through cutting-edge AI innovation. If you're a proactive problem solver with a passion for tackling the toughest challenges, this is your chance to elevate your career.
What you will be doing
- Engage with complex customer issues escalated by AI systems, applying your technical expertise to close gaps where AI falls short.
- Collaborate with AI development teams to enhance chatbot capabilities, ensuring more efficient problem resolution.
- Continuously adapt and learn across a diverse product portfolio, applying innovative solutions to unique challenges.
- Deliver exceptional customer support by integrating advanced AI tools and your own technical knowledge.
What you will NOT be doing
- Performing repetitive, mundane tasks that don't challenge your intellect or skills.
- Waiting for someone to guide you through every step; this role demands independence and initiative.
- Being confined to a single product or technology; expect to engage with a wide array of products.
Key responsibilities
Drive the integration of human technical expertise with AI systems to resolve complex customer issues, enhancing Trilogy's reputation for excellence in customer support.
Candidate requirements
- Currently based in North or South America.
- Minimum of 4 years in a technical customer support or engineering role.
- Proficiency in advanced generative AI, including automation and custom GPTs; experience limited to basic LLM usage is not sufficient.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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AI-first remote workers.