Description
With a strong foundation in technical support and a flair for understanding the evolving telecommunications landscape, are you ready to take on more advanced challenges? Skyvera stands at the intersection of telco advancement and AI innovation. If you're passionate about pushing the boundaries of what you know and are keen on bridging your telco experience with the innovative world of AI, Skyvera might just be the place for you.
Skyvera is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. Our best customer support agents are intelligent people who love to soak up new knowledge and enjoy using their technical experience to solve challenging customer problems.
We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco!
What you will be doing
- Solving complex customer problems
- Asking insightful questions that get to the root cause of the customer’s problem
- Generating solutions using your technical knowledge and our knowledge bases
What you will NOT be doing
- Answering the same questions over and over again
- Providing trivial or basic troubleshooting
Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
Candidate Requirements
- At least 2 years of experience as a technical support rep or engineer working in the telecommunications industry
- Proficiency in Linux and either Java or Python
- Experience receiving, processing, delivering, and invoicing customer orders
- Familiarity with generative AI tools (e.g. ChatGPT, Bard, Bing, Claude)
