Senior Application Support Engineer $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Imagine going to a restaurant and ordering a meal, and then your waiter hands you an apron and shows you where the kitchen is. Ridiculous, right? Well, the software industry operates in a similar way. Despite having embraced services as a viable business model—think IaaS, SaaS, PaaS—very few companies live up to the essence of the word “service”.
Not at EngineYard. We are a PaaS company that delivers the full service we promise. We allow our customers to relax, sit back, and deploy or scale their applications with our platform. We have a dedicated superstar support team that ensures customer applications run smoothly and any issues get resolved quickly. Our team traces any reported issue to its root cause and delivers a solution that fixes it permanently, on our platform, or even directly in a customer's codebase.
We are looking for a Ruby on Rails expert with a deep understanding of software architectures to join this business-critical support team. You will not be an agent behind the curtain, solving endless support tickets. You will take center stage with our customers, resolve their issues, handle ad-hoc requests, and act as a de-facto extension of their development team. Nowhere else will you get this level of responsibility and diversity in your work, as you will do this for numerous customers, deep-diving into and learning about their architectures and implementations.
If you love working closely with customers to resolve challenging technical issues and want to be the #1 reason a customer uses our platform, apply now.
What you will be doing
- Solving tickets escalated by the L2 team by identifying the root cause and delivering a permanent solution to issues
- Providing ad-hoc, hands-on support on issues raised directly by customers
- Acting as an extension of the customer’s development team to fix issues in the customer’s codebase in addition to those on the EngineYard platform
What you will NOT be doing
- Uninspiring, repetitive work that involves solving the same set of issues for different customers every week
- Perform work that goes unrecognized/unappreciated - you will work directly work with customers and be responsible for their success
Key responsibilities
- Delivering great customer experiences consistently, ensuring that customers want to continue using the EngineYard platform
Candidate requirements
- Hands-on experience with Ruby on Rails or proficiency in other languages and willingness to learn Ruby on Rails quickly
- Experience in a customer-facing role for enterprise software products
- At least 4 years of full-time work experience
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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