Support Specialist $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($15 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you a customer support agent obsessed with providing a great customer experience? Are you known to solve complex problems by getting to the root cause?
Forward Kitchens empowers restaurants to create digital storefronts , generate more online sales, and increase their bottom line – all without having to hire a creative marketing team or deal with the millions (we’re exaggerating) of delivery platforms out there. We believe in our partner restaurants’ power to represent their communities and provide delicious, eclectic meals to their ever-ravenous customers at scale.
In this role, you will learn, use, and support Forward Kitchens' product and build your expertise in solving challenging technical problems. Your goal is to provide impeccable customer service quality so clients continue to use our product year after year.
If you thrive on problem-solving and providing a great customer experience, then this is the role for you!
What you will be doing
- Solving complex customer problems using your product knowledge
- Understanding and identifying the root cause of the customer's problem through insightful questions
What you will NOT be doing
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
Key responsibilities
- Taking ownership of support incidents and using all available resources and knowledge to resolve them
- Delighting customers at the quality of service provided for their support inquiries
Candidate requirements
- At least 2 years of professional customer support experience
- Ability to work US hours (always) and on weekends (when necessary)
You will be working for
Off-premise operating system for restaurants.
About Forward Kitchens
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
We only hire the top 1%
Our super high quality bar means it’s not easy to qualify—but every single team member is a rockstar.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
