Description
Elite Technical Problem-Solvers Only: Where AI Handles the Easy, and You Master the Impossible
While conventional support teams drown in routine tickets, Trilogy's AI systems have eliminated the mundane. We manage 100+ enterprise software products and need exceptional technical minds to solve only what our advanced AI cannot—the most challenging, complex, and intellectually demanding customer issues.
This role demands immediate impact. You'll navigate intricate technical landscapes across multiple products without traditional onboarding periods. Self-sufficiency isn't optional—it's fundamental. If you require constant direction or struggle to rapidly acquire knowledge independently, this position isn't for you.
For the right candidate—one who thrives under pressure, learns at extraordinary speed, and solves problems others can't—this role offers unmatched technical growth and the satisfaction of conquering challenges that defeat both humans and AI alike.
What you will be doing
- Resolve sophisticated technical issues that have surpassed our AI systems' capabilities, requiring deep analytical thinking and creative problem-solving
- Identify patterns in AI escalations to systematically improve our automated systems
- Apply expert technical knowledge across diverse enterprise software products, adapting rapidly to different technical environments
- Deliver solutions that maintain Trilogy's reputation for technical excellence while enhancing our AI-human support ecosystem
What you will NOT be doing
- Handling routine support tickets that our AI systems can resolve (these comprise approximately 80% of all inquiries)
- Following extended onboarding programs—you'll be expected to demonstrate competence across multiple products within your first month
- Seeking managerial assistance for obstacles you should overcome independently
- Working within a single product domain—your expertise will be applied across our diverse portfolio
Key responsibilities
Bridge the critical gap between advanced AI capabilities and complex customer needs by delivering expert technical solutions that continuously improve our support ecosystem.
Candidate requirements
- Native or business-level fluency in German
- Minimum 2 years of proven experience in technical customer support or engineering roles
- Demonstrated proficiency using AI tools (ChatGPT, Perplexity, Cursor, etc.) in professional technical contexts
- Exceptional self-learning abilities and problem-solving skills
- Ability to rapidly adapt to new technical environments without extensive guidance
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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