Customer Support Manager

$100,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($50 USD/hour)

Behind every great athlete, musician, or chess champion, there is a coach. Before coaches were coaches, however, they were masters of their craft. For that very reason, we task the best customer support agents in our company with coaching our agents. Simply put, we believe top-performers should be leaders. If you are the best customer support agent on your team, we’d like to give you the leadership opportunity you’ve earned.

Trilogy is on the lookout for Customer Support leaders who are ready to elevate their careers. Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly technical agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to transform our L1s and L2s into elite agents and help our system achieve its full potential.

Our service is the #1 reason our customers continue to partner with us year after year, and our support leaders are responsible for making that service first-class. If you’re looking to take charge in a high-stakes environment, then we invite you to take the next big step in your career.