Senior Technical Support Analyst
$60,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Not accepting applications on crossover.com at this time.

Description

Are you tired of conventional customer support roles that offer little challenge and even less growth? At Trilogy, we're breaking the mold with our innovative approach to technical support, leveraging AI to tackle over 100 enterprise software products. Here, you won't be bogged down with routine queries; instead, you'll face the toughest problems head-on, requiring ingenuity and expertise.

Our AI-driven system handles the bulk of standard issues, leaving only the most complex tickets for our skilled engineers. This means every day is different, and every challenge is an opportunity to grow. If you're someone who thrives on independence, can quickly adapt, and enjoys solving intricate puzzles, this role is tailor-made for you.

Join us and accelerate your career in a dynamic environment where your contributions directly enhance Trilogy's standing as a leader in customer support excellence. If pushing boundaries and expanding your technical prowess excites you, we want to hear from you.

What you will be doing

  • Utilize AI-enhanced tools to tackle complex customer issues that require human insight, and work to enhance AI capabilities by bridging existing gaps.

What you will NOT be doing

  • Spending months acclimating to the role; you'll need to familiarize yourself with several products within your first month.
  • Constantly seeking help from your managers; this role demands self-sufficiency and problem-solving skills.

Key responsibilities

  • Combine your technical expertise with AI advancements to resolve intricate customer support challenges, focusing on areas where AI solutions are not yet sufficient.

Candidate requirements

  • A minimum of 4 years' experience in a technical support or engineering capacity.
  • Expert-level proficiency with generative AI tools, including automating workflows and creating custom GPTs, beyond basic use cases like research or content generation.

Meet a successful candidate

Watch Interview
Xavier Villarroel
Xavier  |  L3 Customer Support Agent
Chile  

Wish you could travel and work from anywhere? This L3 Customer Support Agent once had to drive a taxi to make ends meet, until he found a re...

Meet Xavier

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Frequently asked questions

About the role

About Crossover

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Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.

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