Description
Are you someone who writes clearly, troubleshoots methodically, and stays composed under pressure? This position puts you at the center of daily customer interactions for Legends, an app families trust to help children develop confidence. Your mission is straightforward but demanding: solve problems quickly, ensure customers feel heard, and safeguard the reputation of a product parents depend on. If you thrive on polished written communication, systematic problem-solving, and the reward of delivering genuine solutions, this role will suit you.
Most software organizations view support as overhead or rely on scripts. That's not our approach. Legends is a focused, purpose-driven team creating an app for families, where every exchange contributes to the product experience. You'll manage chat-only support—no phone calls—using tools like Intercom, SimpleTexting, and Sentry to trace root causes and address them. Your work will help parents return to their routines, clear obstacles for children building positive habits, and improve the app's safety, speed, and reliability through detailed interaction logs.
You'll serve as the bridge connecting customers, developers, and leadership. While you own your responsibilities, you're supported by the Legends team when deeper technical intervention is needed. If tackling challenges that affect real families appeals to you, submit your application now.
What you will be doing
- Managing all inbound customer queries via Intercom, SimpleTexting, and social media platforms.
- Executing non-technical app administrative tasks, assisting with fundamental device troubleshooting, and leveraging Sentry to review user behavior.
- Collaborating with engineering and leadership on escalated cases, routing partnership inquiries, and preparing weekly analytics reports and issue digests.
What you will NOT be doing
- Technical troubleshooting that requires coding or software engineering skills
- Telephone-based support (written English proficiency is therefore critical)
Key responsibilities
- Strengthen user trust and retention by delivering rapid issue resolution and consistent support that upholds Legends' standing as a dependable, secure, and effective application for families
Candidate requirements
- A minimum of 2 years of customer support experience
- Capacity to work the 7-11pm EST shift (Monday through Friday)
- Willingness and availability to work weekend shifts
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Accept Job Offer.
Pass 
proctored test.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.