Customer Support Representative

$30,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($15 USD/hour)

Can you write with clarity, solve problems methodically, and stay composed under pressure? This position puts you at the center of customer communication for Legends, an app families depend on to support their children's confidence. Your core mission is straightforward yet demanding: address concerns quickly, ensure users feel heard, and safeguard the reputation of a tool parents trust. If you thrive on precise written communication, systematic problem-solving, and the reward of delivering genuine solutions, this role is designed for you.

Unlike most software companies that reduce support to a budget line or a scripted exchange, we take a different approach. Legends operates as a lean, purpose-driven team creating an application for families, where every customer interaction shapes the product experience. You'll engage exclusively through chat—no phone support—leveraging Intercom, SimpleTexting, and Sentry to identify root causes and implement fixes. Your work will help parents resume their routines, clear obstacles for children developing positive habits, and contribute to an app that becomes more secure, efficient, and trustworthy with every case you document.

You'll serve as the bridge connecting customers, the development team, and company leadership. You'll manage your workload independently, yet the Legends team provides full support when issues require technical intervention. If tackling challenges that impact real families feels meaningful to you, take the next step and apply.