Technical Support Specialist

$30,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($15 USD/hour)

Are you someone who writes clearly, troubleshoots methodically, and stays composed under pressure? This position puts you at the center of customer interactions at Legends, an app families trust to help children develop confidence. The mission is straightforward but demanding: resolve problems quickly, ensure users feel heard, and safeguard the reputation of a product parents depend on. If you thrive on precise written communication, logical problem-solving, and the reward of delivering genuine solutions, this role is a strong match.

Unlike most software companies that view support as overhead or a checklist, we approach it differently. Legends operates as a compact, purpose-driven team creating an app for families, where every exchange is an extension of the product itself. You'll engage exclusively through chat—no voice calls—leveraging Intercom, SimpleTexting, and Sentry to identify root causes and deliver fixes. Your work will help parents return to their routines, eliminate obstacles for children working on positive habits, and contribute to a safer, faster, more reliable app through the insights you document.

You will serve as the bridge connecting customers, developers, and leadership. While you own the responsibility, you're supported; the Legends team collaborates when issues require technical intervention. If tackling challenges that impact real families feels meaningful, we encourage you to apply.