Especialista de Suporte Técnico $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Customer expectations in technical support continue to rise while the industry remains mired in operational complexity. Today's customers demand instant, AI-driven answers, yet most companies remain stuck in pilot phases, unable to translate AI investments into tangible results. The challenge is about to intensify. Industry forecasts suggest that by 2029, autonomous agentic systems will handle the majority of routine support issues, creating a widening gap between what customers expect and what most support teams can deliver.
- AI-Enhanced Problem Resolution: Investigate escalated technical cases that exceed AI system capabilities, apply specialized human judgment to resolve complex issues, and refine AI performance by addressing identified gaps
What you will NOT be doing
- Following a gradual two-month onboarding timeline; you will need to achieve working proficiency across multiple products within your first month (we acknowledge this pace is demanding)
- Depending on management intervention to overcome obstacles; success in this role requires strong self-sufficiency and the ability to unblock yourself independently
Key responsibilities
- Combine specialized technical knowledge with AI tooling to provide outstanding customer support, concentrating on sophisticated problems that remain beyond current AI resolution capabilities
Candidate requirements
- Must be located in North or South America
- Minimum of 3 years of total experience in technical customer support roles
- Demonstrated advanced proficiency with generative AI (including use of multiple AI platforms, workflow automation experience, and custom GPT development); experience limited to AI-assisted research, learning, brainstorming, or content creation will not meet this requirement
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style screening interview.
Cognitive aptitude test.
Prove real-world job skills.
Interview with the hiring manager.
Pass proctored test.
Accept job offer.
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