Director of Guest Relations

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Leading the entire enrollment lifecycle for prospective families, from initial inquiry to completed onboarding.
• Facilitating discovery-based conversations to evaluate alignment before proposing pathways or advising on decisions.
• Overseeing 20+ concurrent family engagements across varying enrollment phases, with complete transparency on progression and next actions.
• Directing campus visits, student shadow days, and enrollment consultations that articulate expectations, results, and ideal-fit criteria with clarity.
• Ensuring precise documentation in CRM and enrollment platforms (HubSpot and SIS) to enable forecasting accuracy, priority management, and service excellence.

• Applying volume-focused or coercive enrollment strategies.
• Accepting families who lack alignment in order to meet enrollment targets.
• Supervising teams or operating within complex hierarchical structures.
• Distributing responsibility for family experience across multiple stakeholders.
• Performing this work remotely. The role is intentionally campus-centered.

Design and deliver a high-integrity, selective enrollment process that secures well-matched families while safeguarding the foundational principles and academic outcomes of the Alpha model.

• 3+ years providing elevated, individualized service in contexts where quality of service is integral to organizational reputation (education, upscale hospitality, executive assistance, premium membership sectors, or independently managed client services).
• Proven accountability for managing a complete client, admissions, or enrollment experience from initial engagement through onboarding.
• Track record of concurrently stewarding 20+ client, guest, or family relationships across multiple stages, supported by a reliable tracking and prioritization methodology.
• Capacity to supply specific instances of advisory decision-making, including situations where you recommended against your offering when fit was absent.
• Professional written correspondence experience with C-level executives, affluent clients, or discerning stakeholders.
• Willingness to reside in or relocate within 60 days to one of these regions: La Jolla, CA; Los Angeles, CA; Marin County, CA; Palo Alto, CA; Piedmont, CA; San Francisco, CA; Santa Barbara, CA; Santa Monica, CA; or South Bay, CA. 
• Authorization to work in the United States without requirement for visa sponsorship.

• Background in competitive independent school admissions or selective program recruitment.
• Professional history in upscale hospitality, VIP client services, or senior executive support functions.
• Experience designing or optimizing enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency leveraging analytics and CRM tools to enhance enrollment alignment, not merely throughput.