Description
The SaaS sector is advancing quickly, yet legacy SaaSOps teams remain mired in manual workflows and reactive problem-solving rather than embracing proactive, AI-enabled automation. Organizations are hemorrhaging millions on suboptimal cloud operations, enduring preventable outages, and falling short of the scaling velocity required for ambitious expansion. Trilogy is charting a different course—acquiring no fewer than one SaaS company each month and fully committing to AI transformation to construct the industry's most sophisticated, automated SaaS Ops capability.
Trilogy manages a portfolio of SaaS enterprises, each presenting distinct architecture, clientele, and operational demands. Rather than viewing SaaS Ops as overhead, we position it as strategic differentiation. We are constructing an elite, AI-enhanced SaaS Ops function engineered to maximize availability, refine operations, and optimize cloud expenditure across dozens of platforms. This represents a chance to architect and deliver SaaS Ops strategy at scale, harnessing automation, AI, and exemplary operational frameworks to establish a new benchmark for the industry.
This is not a traditional IT infrastructure or systems management position. This is a technical leadership opportunity for someone who has directly built and owned SaaS Ops within a SaaS organization, not merely participated as a team member. The right candidate is primarily a technical authority, secondarily a leader—an individual who excels at architecting scalable infrastructure, embedding automation, and navigating critical operational trade-offs. You will be accountable for shaping the future of SaaS Ops across a varied portfolio of SaaS companies, guaranteeing frictionless product integrations, and deploying AI to forge an automated, high-efficiency operations platform.
You will collaborate with elite talent across Engineering, Product, and executive leadership to realize this vision. If you hold firm convictions about SaaS Ops execution, relish the complexity of optimizing multi-product ecosystems, and are energized by pioneering AI-powered operations, this opportunity is designed for you. Apply now to claim a transformative career milestone.
What you will be doing
- Architect and deploy best-in-class SaaS Ops methodologies grounded in deep domain expertise and decisive perspectives on operational excellence
- Drive critical decisions regarding operational standards, AI tooling, and process architecture to secure reliability, security, and cost efficiency across the entire portfolio
- Develop and refine a repeatable framework for integrating newly acquired SaaS products into a unified SaaS Ops function with minimal operational disruption
- Leverage AI-powered platforms to achieve automation, cost reduction, and operational performance gains
What you will NOT be doing
- Supervising repetitive manual work typical of conventional SaaS Ops; your mandate centers on automation and AI-led innovation
- Operating within the confines of a single product; you will be navigating complexity across hundreds of products within our SaaS portfolio
- Accepting existing norms; you will be tasked with challenging and redefining operations through the application of AI capabilities
Key responsibilities
- Own a streamlined, AI-driven SaaS Ops function that delivers superior reliability, cost optimization, and frictionless operations for an expanding portfolio of acquired SaaS businesses
Candidate requirements
- At least 5 years of experience managing and owning SaaS Ops supporting enterprise customers
- Experience owning SaaS Ops and leading major cloud migrations at an SME with enterprise customers
- Experience applying AI and automation technologies to SaaS operations
- Advanced AWS and DevOps skills (including Docker and Kubernetes)
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Pass
proctored test.
Accept job offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.