Credit and Collections Manager

$100,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($50 USD/hour)

Forecasted cash often fails to arrive on schedule. In B2B environments, 20–30% of invoices exceed their due date each quarter, accumulating through portal failures, undefined disputes, and processing friction that builds in aging reports. Finance departments struggle to reconcile variance while liquidity remains uncertain. The standard industry remedy—additional monitoring and follow-up messages—rarely improves DSO, leaving quarter-close as a cycle of explanations.

Trilogy has adopted a contrasting approach: manage collections as a disciplined operation. Each day begins with a data-backed action agenda tied directly to forecast. AI ranks accounts by monetary impact and recovery probability, then we address underlying obstacles until funds clear into our accounts. Disputes are not simply logged—they are settled with supporting documentation, customer acknowledgment, and a confirmed receipt date. The objective is clear: convert forecast cash into realized cash on the scheduled day, enabling the organization to operate with precision.

This role requires you to design and execute a daily collection agenda with full accuracy, eliminate payment friction before it becomes aged receivables, resolve disputes using documentation that satisfies audit requirements, and reduce the aging balance until only legitimate exceptions persist. If your approach is to escalate strategically, identify the true barrier, secure written customer commitment, and enforce a delivery date, this role will suit you. If you prefer to monitor metrics from a distance and act at month-end, it will not.

You will operate at the core of the cash function alongside forecasting and revenue operations: they project and flag risk; you eliminate it and capture the result. Your resources include AI-powered account ranking, precise customer communications, and an expectation that aged items will not linger. If you are prepared to transform quarter-end from a pressure point into a controlled sequence, apply now.