IT Coordinator $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
LOCATION ALERT: This role requires your presence at our vibrant Austin, TX campus.
Are you the kind of person who prefers to take charge and solve issues rather than wait for others? At Nova Academy, you'll be the go-to expert ensuring our campus operates seamlessly, tackling challenges with agility and a sense of ownership.
Your role will be pivotal—from resolving tech issues to orchestrating events and maintaining campus safety. Your efforts will be recognized and valued by students, parents, and staff alike. At Nova Academy, each day promises to be engaging, impactful, and fulfilling.
Why Choose Nova Academy?
- Learn from the Best: Work alongside seasoned professionals, gaining valuable insights and skills to propel your career.
- Career Growth: Under the guidance of the Campus Director and Lead Campus Coordinator, you'll expand your responsibilities, from communication with parents to overseeing operations, enhancing your expertise and influence.
- Proven Success Strategies: Follow a tried-and-true playbook, mastering the creation, revision, and implementation of Standard Operating Procedures (SOPs) within a rapidly growing educational network.
- Training and Mentorship: As you progress, you'll contribute to the development of others by mentoring and training new hires across various campuses.
If you're ready to leave behind environments of micromanagement and bureaucracy for a role where your decisions truly matter, we want to hear from you.
What you will be doing
- Taking charge of daily campus operations—from fire safety to staff onboarding, ensuring a smooth learning environment.
- Addressing tech challenges promptly: resolving issues, managing device migrations, and being the primary tech resource.
- Setting up and managing professional spaces for events, ensuring they run flawlessly.
- Building strong relationships with students, parents, and staff through effective communication and exceptional service.
- Maintaining campus safety with robust protocols, drills, and security measures.
What you will NOT be doing
- Teaching or developing educational content—your focus will be on operational excellence, not academics.
- Following rigid processes or waiting for others to act—this role is about taking initiative and ownership.
- Working in isolation—success in this role is achieved through collaboration and community involvement.
- Engaging in monotonous or repetitive tasks—this position offers variety and meaningful challenges.
Key responsibilities
Facilitate smooth campus operations while fostering trust and delivering exceptional service to students, staff, and parents.
Candidate requirements
- A Bachelor's degree (field of study is flexible)
- Demonstrated ability to resolve issues and manage operational logistics confidently
- Familiarity with IT systems or technical support
- Experience in roles that require customer interaction
- Proficiency in spoken Spanish and English for clear communication
- A strong sense of ownership and proactivity
- Legal authorization to work in the U.S. without visa sponsorship
- Commitment to working on-site in Austin, TX
Nice to have
- Over 3 years of experience in operational management
- Experience as a Google Administrator
- Experience in planning and executing events
Applying for a role? Here’s what to expect.
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