Facilities Support Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
LOCATION NOTE: This position is an in-person role based at our Austin, TX campus.
Are you tired of waiting on others to resolve issues you know you could handle immediately? At Nova Academy, you'll serve as the go-to expert ensuring smooth campus operations, addressing operational challenges with efficiency, resourcefulness, and full ownership.
Your responsibilities will span from resolving technical device issues to orchestrating seamless events and maintaining campus security—all mission-critical work. Your contributions won't go unrecognized—you'll develop strong relationships with students, parents, and staff who depend on and appreciate your skills and commitment. At Nova Academy, your workday transcends mere activity—it's purposeful, varied, and genuinely fulfilling.
Why Nova Academy?
- Learning from the Best: Work alongside seasoned professionals throughout our network, absorbing knowledge and skills that accelerate your professional development.
- Growth Opportunities: With guidance from the Campus Director and Lead Campus Coordinator, you'll progressively assume greater responsibilities—from parent engagement to operational management—expanding your capabilities and impact.
- Playbook for Success: Leverage a proven operational playbook, developing mastery in creating, refining, and implementing Standard Operating Procedures (SOPs) across a fast-growing school network.
- Training and Mentorship: As your expertise deepens, you'll help develop others by training and mentoring new team members across multiple campuses.
If you're prepared to leave behind micromanagement, red tape, or low-impact work and move into a position where your choices carry weight, join us.
What you will be doing
- Taking full ownership of day-to-day campus operations—spanning fire safety protocols, staff onboarding processes, and maintaining an uninterrupted learning environment.
- Addressing technical challenges directly: diagnosing problems, overseeing device migrations, and acting as the primary point of contact for technology support.
- Preparing professional, well-organized event spaces and guaranteeing flawless execution.
- Cultivating trust among students, parents, and staff through transparent communication and exceptional service delivery.
- Maintaining campus security via robust protocols, regular drills, and comprehensive safety measures.
What you will NOT be doing
- Teaching students or designing curriculum—your priority is operational excellence, not educational content.
- Following inflexible procedures or waiting for others to initiate action—this position demands proactive ownership.
- Operating alone—success in this role depends on teamwork and active community involvement.
- Performing monotonous or routine tasks—this position provides diversity and substantive challenges.
Key responsibilities
Maintain seamless campus operations while cultivating trust and providing outstanding service to students, staff, and parents.
Candidate requirements
- Bachelor's degree (field of study not specified)
- Demonstrated capability to troubleshoot issues and handle operational logistics confidently
- Working knowledge of IT systems or technical support functions
- Background in customer-facing positions
- Fluency in both spoken Spanish and English with clear communication skills
- Strong ownership mindset and readiness to take initiative
- Legal authorization to work in the U.S. without requiring visa sponsorship
- Availability to work on-site in Austin, TX
Nice to have
- 3+ years in operational management roles
- Background serving as a Google Administrator
- Track record in planning and executing events
Applying for a role? Here’s what to expect.
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