Master exceptional technical support skills and accelerate your career growth through our productivity tool, ‘WorkSmart.’ Gain insights into high-performance moments, unblock yourself, and receive candid feedback to propel your development in the software industry.
Customer Support Engineer $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Break away from the mundane and embrace the future of customer support. At Trilogy, we empower our engineers to tackle only the most intricate and challenging issues, thanks to our AI-driven support system that handles the rest. Are you ready to elevate your career with us?
What you will be doing
- Engage with AI-enhanced customer support tickets, leveraging your expertise to tackle complex issues and contribute to improving AI capabilities.
- Develop solutions for intricate customer problems, ensuring customer satisfaction and advancing Trilogy's reputation for excellence.
What you will NOT be doing
- Engaging in monotonous, repetitive support tasks; our AI handles those, allowing you to focus on challenging problems.
- Waiting months to understand our product suite; you'll dive in and adapt quickly, mastering several products within weeks.
- Depending on supervisors for every decision; you'll thrive on autonomy and self-direction.
Key responsibilities
- Drive the integration of human expertise and AI to resolve complex support issues, enhancing Trilogy's customer service excellence.
Candidate requirements
- Minimum 2 years in technical customer support or engineering roles.
- Proven proficiency in advanced generative AI, beyond basic applications like research or content generation.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
About the role
What you will learn
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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