Master the art of exceptional technical support while harnessing 'WorkSmart' to enhance your skills, communicate effectively, and track your progress. Receive direct feedback to fuel your professional growth, accelerating your career like never before in the software industry.
Technical Support Engineer $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Embrace a role where traditional support inefficiencies are a thing of the past. At Trilogy, we're not just about customer support; we're about revolutionizing it with AI. Say goodbye to mundane tasks and hello to complex problem-solving, as you tackle issues beyond the reach of our AI-powered chatbot. This isn't a place for hand-holding; it's a launchpad for those ready to dive into the deep end and thrive.
Your journey here will be fast-paced and demanding, but it's a path to unparalleled growth and expertise across a vast array of software products. Ready to rise to the challenge and make a mark in customer support? Then Trilogy is your stage.
What you will be doing
- Engage in AI-Enhanced Customer Solutions: Delve into intricate tickets escalated by AI, applying your expertise to bridge gaps and enhance our AI systems.
What you will NOT be doing
- Taking an extended period to acclimate; you'll be expected to familiarize yourself with several products within the first month.
- Leaning on managers for solutions; self-sufficiency is key to thriving in this role.
Key responsibilities
- Combine technical acumen and AI tools to provide stellar customer support, focusing on complex issues that AI alone can't solve.
Candidate requirements
- Minimum of 2 years in a technical support or engineering role.
- Advanced proficiency in generative AI, including automation and custom GPTs; basic usage for research or content creation is insufficient.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
About the role
What you will learn
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.