Support Engineer
$30,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Not accepting applications on crossover.com at this time.

Description

Are you tired of monotonous support tasks and ready to elevate your career in a dynamic environment? Join Trilogy, where we redefine customer support leveraging advanced AI. Here, every ticket is an opportunity to tackle the toughest challenges and expand your technical expertise across a vast product portfolio.

What you will be doing

  • Engage with complex support tickets escalated by AI, employing your technical acumen to resolve issues and enhance AI capabilities.
  • Collaborate with a team of top-tier engineers to continuously improve our support processes and tools.
  • Drive customer satisfaction by delivering high-quality, efficient solutions to intricate problems.

What you will NOT be doing

  • Performing repetitive, mundane tasks that stifle creativity and growth.
  • Waiting for guidance or relying heavily on managers to solve problems for you.
  • Sticking to a narrow set of responsibilities without the opportunity to innovate and expand your skill set.

Key responsibilities

Deliver exceptional customer support by integrating human expertise with AI technology, focusing on resolving complex issues that AI alone cannot handle.

Candidate requirements

  • A minimum of 2 years in a technical customer support or engineering role.
  • Proficiency in advanced generative AI tools, with the ability to automate workflows and create custom GPTs.

Meet a successful candidate

Watch Interview
Sameer Ghimire
Sameer  |  L1 Customer Support Agent
Nepal  

Sameer had to look for a job after he closed his businesses due to COVID. In his search he found his remote role with Trilogy on Crossover. ...

Meet Sameer

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Frequently asked questions

About the role

About Crossover

What you will learn

Master the art of technical support with our 'WorkSmart' productivity tool, enhancing your skills through real-time feedback and performance tracking. Accelerate your career growth by navigating high-intensity situations and communicating effectively with your team.

Work examples

As an L1 Support Agent, you'll showcase your problem-solving prowess and customer service excellence. Utilize our comprehensive Knowledge Base to achieve first contact resolution and leave a lasting impression on our customers.

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.

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