Database Architect, Engine Yard (Remote) - $100,000/year USD

Job ID: 4836

No longer accepting applications

Description

Have you ever felt stuck with maintenance duty of the same old database while the rest of the world is moving forward, innovating, exploring new technologies and leaving you behind? You feel trapped working with outdated tools on repeated tasks that are not challenging or exciting and do not allow you to develop your skills.

Enter Engine Yard. We handle every deployment and management step for app developers, including database management. We help thousands of teams with limited DevOps support effortlessly run complex containerized applications. Our DB professionals serve as extensions of our customers’ teams. As a result, you will get to work directly on a large variety of our customers’ databases. You will be constantly challenged to pick up new knowledge and work with state-of-the-art technology. Your skills will develop at x100 the rate of a traditional DB role.

Amazing 24/7 customer support is part of our DNA, and for that, we need a rockstar support team. This is where you come in. Are you an experienced database professional with deep technical knowledge who enjoys working closely with customers and building relationships? Then this role is for you! DB professionals at Engine Yard actively interact with customers and are constantly stimulated by the opportunity to solve database issues across thousands of databases and customer apps. This is not a role for those who don’t like working on challenging problems or want to specialize in a particular kind of DB architecture.

Are you excited to deepen your technical knowledge while working closely with Engine Yard customers to consult on and solve their database issues? Apply to join us today!

What you will be doing
  • Solving support tickets related to customer DB issues that are escalated by the L2 team
  • Providing ad-hoc hands-on support on DB issues raised directly by customers.
  • Performing database management tasks such as setting up migration, backup and restoration scripts, and monitoring performance
What you will NOT be doing
  • Maintaining and working on issues affecting the same set of database instances all the time
  • Working in the background with no customer interaction
Key Responsibilities
  • Contributing to 100% customer retention through provision of high-quality support for customers' database instances running on the Engine Yard platform
Candidate Requirements
  • 4+ years of experience as a Database Architect
  • Experience in a customer-facing role for enterprise software products
Details

Salary

$100k/year ($50/hour)

Location

Remote

full-time Job

40 hours/week any timezone

Employment Type

Long-term role