Application Support Engineer

$60,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($30 USD/hour)

Educational support systems are buckling under mounting complexity as schools, students, and families demand faster, smarter responses. Today's institutions expect real-time, AI-driven support spanning learning platforms, student information systems, hardware, and operational processes. Yet most organizations remain trapped in disjointed tools, manual handoffs, and fragile workflows that collapse when tested by real-world scenarios.

We address this challenge through a fundamentally reimagined approach: AI-enhanced "cyborg" support agents positioned at the heart of a dynamic educational environment. In this position, you will influence how the system evolves. Each resolution refines future automation, each root cause investigation shapes process and governance, and each complex scenario you decode improves outcomes for thousands of learners and teaching staff.

This is direct, production-level troubleshooting within a service context. You will investigate unclear, multi-party incidents spanning educational applications, SIS infrastructure, authentication frameworks, network layers, and operational sequences; apply AI to generate hypotheses, validate approaches, and speed up resolution; capture the human logic that trains both technology and colleagues; and systematically surface trends that convert isolated fixes into lasting, organization-wide enhancements.

This is not about sorting tickets, following scripts, or passing issues up the chain. If you excel when documentation is sparse, when challenges cross engineering, operations, and curriculum boundaries, and when you transition seamlessly from technical diagnosis to stakeholder coordination without sacrificing precision, this role will suit you.