Application Support Engineer

$60,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($30 USD/hour)

Educational support infrastructures are collapsing under growing complexity as demands from schools, students, and families escalate. Schools demand immediate, AI-powered responses spanning learning platforms, SIS architectures, hardware, and operational processes. Yet most institutions remain trapped in disjointed tools, manual handoffs, and fragile systems that buckle under production pressure.

We bridge this divide through a radically different approach: AI-enhanced "cyborg" agents positioned at the core of a dynamic educational environment. In this position, you will define how the system evolves. Each resolution refines future automation, each root cause investigation shapes process and governance, and each outlier you decode strengthens outcomes for thousands of learners and instructors.

This is tactical, production-grade troubleshooting within a service context. You will diagnose unclear, multi-party breakdowns across learning tools, SIS infrastructures, authentication layers, network systems, and operational chains; use AI to form hypotheses, validate theories, and expedite resolution; capture the human logic that educates both technology and colleagues; and surface trends that convert isolated fixes into scalable, organization-wide enhancements.

This is not queue management, checklist execution, or "forward and hold." If you excel when documentation is sparse, when issues cross engineering, operations, and pedagogy, and when you can shift from technical analysis to stakeholder communication without sacrificing precision, then this position will be a natural fit.