Technical Support Specialist

$60,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($30 USD/hour)

Educational support ecosystems face mounting complexity as demands from schools, students, and families escalate. Modern schools require immediate, AI-powered responses spanning learning platforms, student information systems, device infrastructure, and operational workflows. Yet most organizations remain trapped by disconnected tools, manual escalation paths, and fragile processes that collapse under real-world pressure.

We bridge this divide through a fundamentally reimagined approach: AI-enhanced "cyborg" agents functioning at the core of a dynamic educational environment. In this position, you will influence how the system evolves. Each resolution strengthens future automation capabilities, every root cause investigation shapes process and policy decisions, and every edge case you resolve amplifies outcomes for thousands of students and educators.

This is production-level, hands-on problem resolution within a service context. You will diagnose ambiguous, multi-stakeholder failures spanning learning applications, student information systems, identity infrastructure, network environments, and operational processes; use AI to formulate hypotheses, validate approaches, and expedite resolution pathways; capture the human reasoning that instructs both systems and teams; and actively surface patterns that transform isolated interventions into sustainable, cross-functional enhancements.

This is not about sorting tickets, following scripts, or defaulting to "escalate and wait." If you excel when documentation is sparse, when challenges bridge engineering, operations, and academic domains, and when you can transition from technical diagnostics to stakeholder coordination without compromising precision, this role will align with your strengths.