Client Success Director

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Take ownership of relationships with every family on campus—the sustained, evolving relationships that make parents feel genuinely understood, not merely accommodated
• Sense concerns before they surface as questions, and address them with the discretion and interpersonal skill that preserves trust
• Maintain visible presence where families gather: morning arrivals (7–9am), afternoon departures (2–4pm), evening parent functions, and select weekend activities
• Cultivate a campus community with authentic depth—events, rituals, and moments that make families feel they're part of something worth safeguarding
• Develop parent champions naturally, delivering experiences so reliably excellent that referrals become an organic result
• Sustain the ongoing dialogue about Alpha's AI-powered approach with families managing screen time questions, skeptical relatives, and occasional doubts—not only during enrollment, but continuously throughout their campus experience
• Recognize when a family isn't a suitable match and manage that reality with the same care you apply to everything else—protecting the community is integral to serving it
• Establish the structures and routines this role demands in a setting where the blueprint is still evolving

• Overseeing enrollment—that belongs to the Admissions Director; your work starts when families commit and grows deeper from there
• Operating from behind a desk—your presence within the community defines the role
• Maintaining standard 9–5 hours—early mornings, late afternoons, and evening commitments are integral to the position, not occasional add-ons
• Relying on administrative infrastructure, established protocols, or a complete team—you function with significant autonomy and create what's needed
• Approaching family relationships as transactional accounts—this role rewards authentic connection, not procedural adherence

Serve as the trusted relationship anchor for every family's Alpha experience. Maintain their confidence through challenging moments, cultivate a community where belonging feels meaningful, and establish conditions where satisfied families become enthusiastic advocates.

• Currently living within commuting range of one of these campuses OR prepared to relocate within 60 days (preference given to candidates with established local community ties): Denver, CO; Greenwich, CT; Boca Raton, FL; Tampa, FL; Boston, MA; Bethesda, MD; Charlotte, NC; Las Vegas, NV; Oklahoma City, OK; Tulsa, OK; Nashville, TN; Austin, TX; Dallas, TX; Fort Worth, TX; Park City, UT; Burlington, VT; Kirkland, WA; or Jackson Hole, WY
• Authorized to work legally in the U.S. without requiring sponsorship
• 5+ years in a relationship-focused role serving high-net-worth or ultra-high-net-worth families—contexts such as private school admissions, luxury hospitality, philanthropic advising, or any environment where discretion, warmth, and interpersonal fluency mattered as much as competence
• Proven capacity to navigate relationships through challenging moments with sophisticated families while maintaining trust
• Authentic presence and communication approach that builds confidence quickly with affluent, high-expectation families—polished without feeling rehearsed
• Direct familiarity with independent, private, or non-traditional education—either professionally or as a parent—that provides credibility when families challenge the model
• Sincere conviction in AI-powered education and the capacity to sustain that belief authentically across years of parent relationships, not solely during enrollment discussions
• Flexibility for non-standard hours: early mornings (7–9am), late afternoons (2–4pm), evening functions 2–3 times monthly, and occasional weekend engagements

Outstanding candidates will possess at least one of the following:

• Established connections within the local affluent community that would provide immediate, organic credibility on campus
• Private or independent school background with demonstrated success in family retention and community building—not merely enrollment metrics
• Experience managing high-stakes family dynamics where your judgment and discretion were the foundation of sustained trust
• Natural ability to design experiences—gatherings, moments, settings—where people feel they belong to something worth defending
• Prior startup or early-stage organizational experience where you built from scratch and maintained composure amid rapid change