Client Success Director

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Take ownership of the relationship with every family on campus—the continuous, evolving relationship that ensures parents feel understood, not simply serviced
• Identify concerns before they escalate into conversations, and address them with the discretion and social dexterity that preserves trust
• Maintain visible presence where families gather: morning drop-off (7–9am), afternoon pick-up (2–4pm), evening parent gatherings, and select weekend activities
• Develop a campus community with authentic depth—events, traditions, and points of connection that make families feel they belong to something worthy of protection
• Nurture parent advocates naturally, delivering experiences so reliably excellent that referrals emerge as the inevitable result
• Sustain the ongoing dialogue about Alpha's AI-powered model with families managing screen time questions, skeptical relatives, and moments of uncertainty—not only during enrollment, but across their entire campus experience
• Recognize when a family isn't aligned with the community and manage that transition with the same care you apply to everything else—safeguarding the community is integral to serving it
• Establish the systems and cadences this role demands in an environment where the framework is still taking shape

• Overseeing enrollment—that falls under the Admissions Director's purview; your work commences when families join and deepens thereafter
• Operating from behind a desk—your presence within the community defines the role
• Adhering to standard 9–5 schedules—early mornings, late afternoons, and evening commitments are intrinsic to the position, not occasional demands
• Relying on administrative infrastructure, established protocols, or a complete team—you function with significant autonomy and construct what's necessary
• Approaching family relationships as accounts requiring management—this role rewards authentic connection, not procedural adherence

Serve as the trusted relationship anchoring every family's experience at Alpha. Maintain their confidence through challenging moments, develop a community where belonging feels substantial, and establish the conditions under which satisfied families transform into active advocates.

• Currently reside within commuting distance of one of these campuses OR willing to relocate within 60 days (preference for candidates with existing community roots): Scottsdale, AZ; Palo Alto, CA; Piedmont, CA; Lake Forest, CA; San Francisco, CA; Greenwich, CT; Bethesda, MD; New York City, NY; Austin, TX; Fort Worth, TX; Houston, TX; or Kirkland, WA
• Legally authorized to work in the U.S. without sponsorship
• 5+ years in a relationship role serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropy, or any environment where discretion, warmth, and social fluency were as important as capability
• Proven capacity to sustain relationships through challenging circumstances with sophisticated families and maintain trust throughout
• Authentic presence and communication approach that builds confidence rapidly with affluent, high-expectation families—not polished in a way that feels rehearsed
• Direct familiarity with independent, private, or non-traditional education—through professional experience or as a parent—that provides you credible standing when families challenge the model
• Sincere conviction in AI-powered education and the capacity to carry that belief authentically through years of parent relationships, not merely the enrollment phase
• Availability for flexible hours: early mornings (7–9am), late afternoons (2–4pm), evening events 2–3x/month, and occasional weekend activities

Exceptional candidates will have at least one of the following:

• Established relationships within the local affluent community that would provide you an immediate, organic foothold on campus
• Private school or independent school background with a demonstrated history of family retention and community depth—not merely enrollment metrics
• Experience managing high-stakes family relationships where your judgment and discretion were the foundation of sustained trust
• A talent for designing experiences—events, moments, environments—where people feel they belong to something worthy of defending
• Prior startup or early-stage experience where you built from the ground up and remained steady when circumstances shifted rapidly