Client Success Director

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Control the enrollment sales pipeline during the founding year, managing inquiry through contract execution, including conversion tracking and CRM administration until 25-student threshold is achieved
• Deliver information sessions and facility tours that convert qualified prospects while strategically declining misaligned families (selective rejection is equally important to enrollment)
• Function as the principal liaison for affluent families investing $40K+ annually, delivering white-glove service standards that transform parents into advocates
• Establish community presence through consistent on-campus availability during morning arrival (7-9am) and afternoon dismissal (2-4pm), while dedicating most workdays to external relationship development through coffee meetings, networking activities, and community partnerships
• Advocate for Alpha's AI-powered educational model when engaging skeptical parents concerned about screen time and non-conventional approaches
• Mobilize parent champions by creating exceptional family experiences that inspire organic referral activity

• Maintaining standard 9-5 schedules (early morning presence, late afternoon availability, and evening programming are essential)
• Executing established protocols and documented procedures (you'll create operational systems within a startup context)
• Depending on administrative personnel, marketing departments, or enrollment support teams (you operate independently)
• Enrolling every applicant family (selective admissions is a fundamental capability)
• Operating primarily from a desk (this role demands daily community engagement and relationship cultivation)

Control enrollment sales during the founding year, then transition to developing parent relationships that generate advocates and fuel referral-based growth.

• Currently reside within a commuting distance of one of these campuses OR willing to relocate within 60 days (preference for existing local connections): Santa Barbara, CA; Palo Alto, CA; Piedmont, CA; Lake Forest, CA; Bethesda, MD; Fort Worth, TX; Austin, TX; or Kirkland, WA.
• Legally authorized to work in the U.S. without sponsorship
• 5+ years in a role that involved working with high-net worth clients in a consultative sales or high-touch customer experience role (such as private school enrollment/admissions, luxury sales, hospitality, philanthropy, etc.)
• Demonstrated enrollment/sales funnel success with conversion metrics you can discuss 
• Executive presence and communication skills to earn trust and guide sophisticated decision-making with affluent families 
• Entrepreneurial self-starter comfortable as a solo operator in a startup environment
• Genuine enthusiasm for AI-powered education, with comfort defending the model to skeptical parents who question screen time and non-traditional approaches
• Availability for flexible hours: early mornings (7-9am), late afternoons (2-4pm), evening events (2-3x/month), and weekend activities

Exceptional candidates will have at least one of the items below: 

• Existing network in the local affluent community with established relationships
• Private school or independent school enrollment/admissions leadership experience with proven results
• Sales, business development, or fundraising track record with high-value clients
• Previous startup or early-stage company experience navigating ambiguity and rapid change
• Event planning and community organizing experience creating memorable experiences
• Real estate, development, or major gift fundraising experience working with UHNW individuals