Client Success Director

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Take ownership of the relationship with every enrolled family—the sustained, evolving connection that ensures parents feel recognized, not simply attended to
• Identify concerns before they surface as issues, and address them with the discretion and interpersonal skill that preserves trust
• Maintain visible presence where families gather: morning drop-off (7–9am), afternoon pick-up (2–4pm), evening parent gatherings, and select weekend events
• Develop a campus culture with authentic depth—activities, rituals, and moments that help families feel part of something they value protecting
• Encourage parent advocacy through organic means, delivering experiences so reliably excellent that referrals emerge naturally
• Sustain the ongoing dialogue about Alpha's AI-driven model with families managing screen time questions, skeptical relatives, and occasional uncertainty—not only during enrollment, but across their entire campus tenure
• Recognize when a family is not aligned and manage that transition with the same care you apply to all interactions—safeguarding the community is essential to serving it
• Establish the structures and routines this position demands in a setting where the framework is still evolving

• Overseeing enrollment—that responsibility belongs to the Admissions Director; your work begins once families enroll and grows from that point
• Operating from behind a desk—your presence within the community defines the role
• Maintaining standard 9–5 schedules—early mornings, late afternoons, and evening commitments are integral, not occasional
• Relying on administrative infrastructure, standardized processes, or a complete team—you function with significant autonomy and develop what is necessary
• Approaching family relationships as transactional accounts—this role values authentic connection, not procedural adherence

Serve as the trusted relationship anchoring every family's experience at Alpha. Maintain their confidence through challenging moments, foster a community where belonging feels meaningful, and establish the environment in which satisfied families become active advocates.

• Currently live within commuting distance of one of these campuses OR willing to relocate within 60 days (preference given to candidates with established community ties): Denver, CO; Greenwich, CT; Boca Raton, FL; Tampa, FL; Boston, MA; Bethesda, MD; Charlotte, NC; Las Vegas, NV; Oklahoma City, OK; Tulsa, OK; Nashville, TN; Austin, TX; Dallas (Carrollton), TX; Fort Worth, TX; Houston (The Woodlands), TX; Park City, UT; Burlington, VT; Kirkland, WA; or Jackson Hole, WY
• Legally authorized to work in the U.S. without sponsorship
• 5+ years in a relationship-focused capacity serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropic advising, or any context where discretion, warmth, and interpersonal fluency were equally important as competence
• Proven capacity to sustain relationships through challenging moments with sophisticated families and maintain trust throughout
• Authentic presence and communication approach that builds confidence rapidly with affluent, high-expectation families—natural rather than rehearsed
• Direct familiarity with independent, private, or non-traditional education—through professional experience or as a parent—that provides genuine credibility when families question the approach
• Sincere conviction in AI-powered education and the capacity to convey that belief authentically throughout years of parent relationships, not solely during enrollment discussions
• Flexibility for non-standard hours: early mornings (7–9am), late afternoons (2–4pm), evening functions 2–3x monthly, and occasional weekend commitments

Outstanding candidates will possess at least one of the following:

• Established connections within the local affluent community that would provide an immediate, organic entry point on campus
• Private school or independent school background with demonstrated success in family retention and community building—beyond enrollment metrics
• Experience managing high-stakes family dynamics where your judgment and discretion were the foundation of sustained trust
• A natural ability to design experiences—gatherings, moments, settings—where individuals feel they belong to something meaningful
• Prior startup or early-stage involvement where you built from the ground up and maintained composure amid rapid change