Account Management Jobs in Surabaya, Indonesia

Does building deep relationships with client executives and partnering with them to drive account strategy excite you? Are you looking to influence how customers meet their business needs using software products? 

Crossover is hiring for multiple teams that are in search of quality talent in the field of account management.

We have openings for experienced software industry account managers to join our supporting partner teams. 

The successful Account Manager will have the ability to manage customer issues with confidence and the drive and dedication to deliver service beyond expectations. The Account Manager's main responsibility is to oversee the individual customer's needs and desired outcomes. The Account Manager must have excellent communication skills, be flexible, have strong interpersonal skills, and prioritize work accordingly to meet client needs.

You are responsible for driving the success of new accounts, managing the relationships with company executives, and driving account strategies.

People who are excited about the opportunity to improve the lives of others and learning new things are encouraged to apply.

What you will be doing

• Develop and maintain buy-in with key account stakeholders and project leads through business reviews, events, and user groups
• Execute a prescribed account management plan to communicate our product vision and match it to each account’s business objectives
• Implement structured tasks that put each client on the path to innovation and expansion

What you will NOT be doing

• Having the same cookie-cutter conversations over and over. You will build and maintain dynamic account relationships designed to last.
• Hoping you succeed but not knowing how. You will have a well-developed account planning and management process that guides you to success.
• Wasting your time with low-quality leads. Our process is designed to ensure that only the highest-quality leads make it to your desk.

Key Responsibilities

• Achieve 90% account retention and 15% annual growth in per-account revenue, and grow retained accounts to $1M+ ARR within 3 years
• Document successful actions taken to meet retention and revenue targets

Candidate Requirements

• 5 years of software sales experience, preferably meeting a $1M or higher quota
• Bachelor's degree in business or a related field
• Excellent communication skills
• Proven relationship-building skills

Frequently Asked Questions

How is this role different from the industry standard?

Your focus in this role is on two things: building long-term relationships with customers and connecting their needs to our suite of products. You aren’t going to close a deal and move on. Instead, you’ll learn about your customers’ business strategy and focus on delivering solutions.

What makes someone successful in this role?

The most successful people in this role share these core skills:

• Clear and engaging communicator who can personalize a message for their audience
• Have a genuine interest in understanding customer needs and matching them to product solutions
• Take a partnership approach with their clients, establishing themselves as an advocate for the clients’ needs
• Proven sales acumen developed with large ($1M+) accounts

What is the main challenge in this role?

Your biggest challenge will be building knowledge of our products and our customers’ needs simultaneously. You need to be comfortable selling products without deep technical knowledge of each feature. You must also be able to execute a structured plan and follow a playbook.

What you will learn

You will get to learn about hundreds of software products. We’ll teach you our proven account management process, following our structured communication and pursuit plans. You’ll also learn how to build a long-term path to success for your customers.