Does building deep relationships with client executives and partnering with them to drive account strategy excite you? Are you looking to influence how customers meet their business needs using software products?
Crossover is hiring for multiple teams that are in search of quality talent in the field of account management.
We have openings for experienced software industry account managers to join our supporting partner teams.
The successful Account Manager will have the ability to manage customer issues with confidence and the drive and dedication to deliver service beyond expectations. The Account Manager's main responsibility is to oversee the individual customer's needs and desired outcomes. The Account Manager must have excellent communication skills, be flexible, have strong interpersonal skills, and prioritize work accordingly to meet client needs.
You are responsible for driving the success of new accounts, managing the relationships with company executives, and driving account strategies.
People who are excited about the opportunity to improve the lives of others and learning new things are encouraged to apply.
Your focus in this role is on two things: building long-term relationships with customers and connecting their needs to our suite of products. You aren’t going to close a deal and move on. Instead, you’ll learn about your customers’ business strategy and focus on delivering solutions.
The most successful people in this role share these core skills:
Your biggest challenge will be building knowledge of our products and our customers’ needs simultaneously. You need to be comfortable selling products without deep technical knowledge of each feature. You must also be able to execute a structured plan and follow a playbook.
You will get to learn about hundreds of software products. We’ll teach you our proven account management process, following our structured communication and pursuit plans. You’ll also learn how to build a long-term path to success for your customers.
Today's businesses are grappling with subscription fatigue and low engagement, especially with AI-powered solutions. Many companies focus on meeting quotas rather than driving genuine customer success, leading to high churn rates and dissatisfaction. Reports show that nearly 40% of users drop subscriptions due to poor product adoption and lack of ongoing value.
Jigsaw prioritizes meaningful, strategic conversations over endless cold calls. We believe that real value comes from deep customer engagement, especially in harnessing the power of AI features. Our team works to ensure AI adoption through personalized solution pitches, gathering crucial feedback to enhance our offerings. No quotas. No stressful check-ins. Just results-driven customer success. This is where innovation meets strategic relationship management.
This isn’t your typical quota-driven sales job. We are looking for someone who thrives on building long-term relationships rather than chasing numbers. In this role, you’ll focus on nurturing lower-value accounts, ensuring AI feature adoption, and acting as the bridge between our customers and the innovation team. You won’t be bogged down by high-pressure targets or routine metrics. Instead, you’ll focus on real customer success, measured by retention and satisfaction.
If you’re excited about working with a global team, managing key accounts, and driving the future of AI solutions without the pressure of commission-based sales, this is the role for you. You’ll join a high-performing business unit where you can make a real impact, all while enjoying the flexibility of a remote, supportive team environment. Apply if you’re ready to elevate the customer experience and leave behind the standard sales grind.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
I work with some of the best talents from around the world. Only at Crossover is this possible!
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
If you think you are the best, this is the right place to prove yourself.
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
I work with some of the best talents from around the world. Only at Crossover is this possible!
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
If you think you are the best, this is the right place to prove yourself.
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."