Remote Services Leadership Jobs in Philippines
- The best remote Services Leadership jobs are on Crossover.
- Find leading US companies hiring full-time managed services leaders in Philippines.
- Make improvement recommendations for customers to generate 100% user satisfaction.
See all remote jobs in Philippines
Why Crossover?
Remote jobs with first-rate USD pay—anywhere in the world.
Join an elite global team of top 1% professional talent.
Equal opportunity hiring process: just prove your skills are world-class.
Role Description
Are you a proficient written communicator who can detail the root causes of systemic issues? Are you someone who has a knack of troubleshooting operational inefficiencies?
Some of the partner organizations at Crossover are looking to onboard a skilled tech oriented professional that is skilled in dealing with customer requests and resolving technical problems, who is able to provide efficient tech support and also able to jumpstart small sets of feature requests to improve the customer experience.
In these roles, you will make bold and impactful design decisions that make customers fall in love with our support team:
- Do you have a plan to improve a metric in 3 weeks by a factor of 10? Go for it.
- Have you thought of a way to make teams more efficient in responding to customers? Go ahead and implement it.
- Want to replace a 3-year old software platform with a better one in 2 weeks? You are empowered to do it all.
The jobs can also involve translation skills, geo-spatial knowledge, and/or the ability to identify and communicate how related products support or provide solutions to the customer's request.
We have openings for multiple teams, so if you are looking for a flexible, work from home role, then this might be your opportunity to work remotely.
What you will be doing
- Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).
- Writing and Approving Improvement Proposals. You will draw from your rich experience as a customer support leader to make improvement recommendations aimed at achieving 100% customer satisfaction.
- Spend one day per week solving actual tickets from lower-level work queues to identify customer pain points and process inefficiencies and stay "close to the work".
What you will NOT be doing
- Developing software or managing teams of engineers; we have other positions that handle that. This role requires deep expertise and experience in customer support.
- Restricting yourself to specific products: You will be empowered to make system-level design decisions that will impact the support of all our products.
Key Responsibilities
- Setting and enforcing increasingly high quality standards aimed at achieving 80% FCR within a single shift.
- Building an efficient support machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide.
Candidate Requirements
- At least 7 years of technical customer support experience, with at least 2 years in a hands-on customer support management role.
- Ability to understand code, scripts, and database queries. While you will not be writing code in this role, you will still need to pass a basic coding assessment to get hired.
Frequently Asked Questions
What makes someone successful in a customer support leadership role?
Across our entire organization, one of the core tenants of leadership is the ability to "stay close to the work". Our customer support leaders, therefore, spend one day per week solving actual tickets from lower-level work queues so that they are better able to identify customer pain points and process inefficiencies. Successful customer support leaders are hands-on "doers" and not "delegators".
What is a typical day in this role?
You will spend the majority of your time deep-diving into specific areas of support that are impediments to achieving 100% customer satisfaction and making recommendations to fix systemic issues and raise quality standards. You will be responsible for setting the quality bar high through your own improvement proposals and through proposal reviews.
Which are the metrics you are measured by?
You will be judged by the quality of the customer service you and your team provide, and we measure it rigorously and constantly.
What you will learn
- You will learn to manage a remote workforce comprised of agents around the world working three 8-hour shifts per day for 24/7 service.
- You will learn how to scale a support organization to service hundreds of products.
- You will improve your ability to make knowledge- and process-driven decisions. This is an opportunity to rebuild your skill set and apply your best-in-class experience to help us build a cutting-edge support machine.
Work examples
Support executives at Trilogy often write Important Design Decisions (IDDs) focused on optimizing our service, from L1 customer interaction playbooks to higher-level process design, and continually improving our quality bars.
Featured remote managed services leader job in Philippines
VP of Operations @ Trilogy
$200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($100 USD/hour)
Work from Philippines
Fully-remote
full-time (40 hrs/week)
Flexible schedule
Long-term role
Key responsibilities
- Execute proven operational and structural frameworks to turn around broken companies — we give you the playbook, you run with it (and tell us how you think it can be improved)
- Achieve positive margins and high customer retention rates for our portfolio of software company acquisitions
Description
Trilogy is hunting for “fixers”. If you are a ChatGPT whiz who can wade knee-deep into failing business processes and yank out the wrenches keeping things from turning smoothly, then we’re hunting for you.
In this role, you’ll be in charge of transforming waste into winning. How? By simplifying overly complex operations, eliminating wasteful processes (and people), and identifying and solving operational misalignments.
While some operations roles boil down to sitting in meetings all day, and others are one boring performance review after the next… this position will give you the power to get your hands dirty. You’ll plan and execute internal restructures that make everyone on your team say, “Wow, we should have been doing it like that from the start.”
Call us old-fashioned, but we think operations roles should involve operating — i.e., actually taking action to create change in the short term. Maybe you do, too?
Who You Are
- You genuinely enjoy digging into every part of a business to locate and eliminate operational inefficiencies
- You’re an expert at improving internal operations to deliver more value to customers (or you would be, but you haven’t had the power to try yet)
- You understand complex operations and quickly figure out ways to simplify them
- You may or may not have been called a “robot” by people who don’t understand getting pleasure from fixing something that’s broken
Candidate requirements
- 5+ years of experience in the enterprise software industry, building a deep understanding of software practices
- 5+ years working in an operational role
- 3+ years of experience in a customer-facing role (e.g., Support, Sales, Collections)
- Experience using generative AI tools to achieve quantifiable productivity improvements
Frequently Asked Questions
Job reviews
Meet some of the 5,000+ rockstars who have found a rewarding remote career on Crossover.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Join top-tier companies as a remote managed services leader, working full-time
Other remote managed services leader jobs hiring in Philippines
Trilogy
Consulting Manager
$200,000 USD/year ($100 USD/hour)
Work from Philippines
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
Trilogy
Senior Advisory Consultant
$200,000 USD/year ($100 USD/hour)
Work from Philippines
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
Trilogy
Senior Consultant
$200,000 USD/year ($100 USD/hour)
Work from Philippines
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
Trilogy
Management Consultant
$200,000 USD/year ($100 USD/hour)
Work from Philippines
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
Need help to find the right job? Consider exploring the following roles
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
Frances
Philippines
Financial Analyst
I work with some of the best talents from around the world. Only at Crossover is this possible!
Virginia
Crossover
United States
Financial Planning & Operations Manager
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Mircea
Crossover
Romania
SVP Engineering and Operations
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
Roxana
Crossover
Romania
Candidate Sales
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
Malin
United Arab Emirates
Strategic Analyst
If you think you are the best, this is the right place to prove yourself.
Ignacio
Virtasant
Mexico
Call Centre Concierge
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
Osazee
Virtasant
Nigeria
Call Centre Concierge
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
Romi
Crossover
India
iOS Software Architect
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
Alexandra
Romania
Database Searchers 1
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."
Venus
Crossover
United States
Executive Recruiter
"When you're paid 3x more than you ever have, tackling high expectations from Crossover leadership becomes a welcomed challenge.
Frances
Philippines
Financial Analyst
I work with some of the best talents from around the world. Only at Crossover is this possible!
Virginia
Crossover
United States
Financial Planning & Operations Manager
"Crossover is to Engineering what Formula 1 is to driving. You need talent, discipline, willpower, endurance and a thirst for learning. Once you get hooked on the pace, it becomes a passion, not a job."
Mircea
Crossover
Romania
SVP Engineering and Operations
Last year, I was struggling to cover my bills. Now I'm working for Crossover and making $30K/yr more, and banking it - wow.
Roxana
Crossover
Romania
Candidate Sales
With the flexibility that Crossover provides, I don’t have to choose between a fulfilling career and my family life. While the work is challenging and enables me to grow and learn every day, I can still be more present for my young children.
Malin
United Arab Emirates
Strategic Analyst
If you think you are the best, this is the right place to prove yourself.
Ignacio
Virtasant
Mexico
Call Centre Concierge
I paid off my debt, got 2 new cars, and built my house within 7 months. The pay is so good, colleagues are friendly, managers are good listeners and opportunities for development abound.
Osazee
Virtasant
Nigeria
Call Centre Concierge
"I love working with the best developers from all over the world. Crossover's open and standard pay Rates are great - I loved not having to negotiate with a HR person to get paid what I'm worth.
Romi
Crossover
India
iOS Software Architect
I am making 4x what I was paid on my last job, and with the extra money I was able to pay for my house. Thank you Crossover!
Alexandra
Romania
Database Searchers 1
"Amazing workplace. The constant feedback and challenges keep me motivated to do better. The pay is awesome and there's like working in the convenience of your own home. No traffic, no hassle whatsoever."
Venus
Crossover
United States
Executive Recruiter
