Are you a data-driven, problem-solving leader excited about improving customer support processes?
Are you a proficient written communicator who can detail the root causes of systemic issues? Are you someone who has a knack of troubleshooting operational inefficiencies?
Some of the partner organizations at Crossover are looking to onboard a skilled tech oriented professional that is skilled in dealing with customer requests and resolving technical problems, who is able to provide efficient tech support and also able to jumpstart small sets of feature requests to improve the customer experience.
In this role, you will make bold and impactful design decisions that make customers fall in love with our support team.
Do you have a plan to improve a metric in 3 weeks by a factor of 10? Go for it.
Have you thought of a way to make teams more efficient in responding to customers? Go ahead and implement it.
Want to replace a 3-year old software platform with a better one in 2 weeks? You are empowered to do it all.
The job also involves translation skills, geo-spatial knowledge, and the ability to identify and communicate how related products support or provide solutions to the customer's request.
We have openings for multiple teams, so if you are looking for a flexible work from home role, then this might be the opportunity to work remotely you have been searching for.
Across our entire organization, one of the core tenants of leadership is the ability to "stay close to the work". Our customer support leaders, therefore, spend one day per week solving actual tickets from lower-level work queues so that they are better able to identify customer pain points and process inefficiencies. Successful customer support leaders are hands-on "doers" and not "delegators".
You will spend the majority of your time deep-diving into specific areas of support that are impediments to achieving 100% customer satisfaction and making recommendations to fix systemic issues and raise quality standards. You will be responsible for setting the quality bar high through your own improvement proposals and through proposal reviews.
You will be judged by the quality of the customer service you and your team provide, and we measure it rigorously and constantly.
Support executives at Trilogy often write Important Design Decisions (IDDs) focused on optimizing our service, from L1 customer interaction playbooks to higher-level process design, and continually improving our quality bars.
Are you a hands-on channel sales executive who wants to lead a team of rockstars as a fully remote enterprise software leader?
Do you love to help people achieve their goals, resulting in great findings, developments, and ideas?
Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next?
Are you a technical leader who excels at writing code and architecting products? Do you dread taking the next step in your career and falling into more management overhead?
Are you the best performer on the team who picks up new technologies twice as fast as everyone else?
Can you imagine a sales role where you can sell the latest SaaS software products without cold calling or generating your own leads? Our Sales Representative role is just the ticket.
Are you a talented designer ready to develop beautiful enterprise products that reach customers at scale?
Are you a business-savvy product expert that can pinpoint what drives value in a software product?
Are you excited about mastering new products and solving challenging customer problems?
Are you an expert at detecting differences between things you observe versus what you expect them to be?
Are you a global software sales professional who is currently earning $200,000 USD in total annual compensation? We believe you already know software sells better when built with quality components.
Are you the best software architect in your company? Can you identify patterns in complex systems and see ways to make them 10x simpler?
Jumpstart your technical career in open software engineer job roles at Crossover.