Remote Services Leadership Jobs in Vietnam

  • The best remote Services Leadership jobs are on Crossover.
  • Find leading US companies hiring full-time managed services leaders in Vietnam.
  • Make improvement recommendations for customers to generate 100% user satisfaction.
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Why Crossover?

Remote jobs with first-rate USD pay—anywhere in the world.

Remote jobs with first-rate USD pay—anywhere in the world.

Join an elite global team of top 1% professional talent.

Join an elite global team of top 1% professional talent.

Equal opportunity hiring process: just prove your skills are world-class.

Equal opportunity hiring process: just prove your skills are world-class.

Remote Services Leadership Jobs in Vietnam

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Role Description

Are you a proficient written communicator who can detail the root causes of systemic issues? Are you someone who has a knack of troubleshooting operational inefficiencies?

Some of the partner organizations at Crossover are looking to onboard a skilled tech oriented professional that is skilled in dealing with customer requests and resolving technical problems, who is able to provide efficient tech support and also able to jumpstart small sets of feature requests to improve the customer experience.

In these roles, you will make bold and impactful design decisions that make customers fall in love with our support team: 

  • Do you have a plan to improve a metric in 3 weeks by a factor of 10? Go for it. 
  • Have you thought of a way to make teams more efficient in responding to customers? Go ahead and implement it. 
  • Want to replace a 3-year old software platform with a better one in 2 weeks? You are empowered to do it all.

The jobs can also involve translation skills, geo-spatial knowledge, and/or the ability to identify and communicate how related products support or provide solutions to the customer's request.

We have openings for multiple teams, so if you are looking for a flexible, work from home role, then this might be your opportunity to work remotely.

Featured remote managed services leader job in Vietnam

VP of Operations @ Trilogy

$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($100 USD/hour)
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Work from Vietnam
Fully-remote
full-time (40 hrs/week)
Flexible schedule
Long-term role

Key responsibilities

  • Execute proven operational and structural frameworks to turn around broken companies — we give you the playbook, you run with it (and tell us how you think it can be improved)
  • Achieve positive margins and high customer retention rates for our portfolio of software company acquisitions

Description

Trilogy is hunting for “fixers”. If you are a ChatGPT whiz who can wade knee-deep into failing business processes and yank out the wrenches keeping things from turning smoothly, then we’re hunting for you.

In this role, you’ll be in charge of transforming waste into winning. How? By simplifying overly complex operations, eliminating wasteful processes (and people), and identifying and solving operational misalignments. 

While some operations roles boil down to sitting in meetings all day, and others are one boring performance review after the next… this position will give you the power to get your hands dirty. You’ll plan and execute internal restructures that make everyone on your team say, “Wow, we should have been doing it like that from the start.”

Call us old-fashioned, but we think operations roles should involve operating — i.e., actually taking action to create change in the short term. Maybe you do, too?

Who You Are

  • You genuinely enjoy digging into every part of a business to locate and eliminate operational inefficiencies
  • You’re an expert at improving internal operations to deliver more value to customers (or you would be, but you haven’t had the power to try yet)
  • You understand complex operations and quickly figure out ways to simplify them
  • You may or may not have been called a “robot” by people who don’t understand getting pleasure from fixing something that’s broken

Candidate requirements

  • 5+ years of experience in the enterprise software industry, building a deep understanding of software practices
  • 5+ years working in an operational role
  • 3+ years of experience in a customer-facing role (e.g., Support, Sales, Collections)
  • Experience using generative AI tools to achieve quantifiable productivity improvements

Frequently Asked Questions

Meet some of the 5,000+ rockstars who have found a rewarding remote career on Crossover.

How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Join top-tier companies as a remote managed services leader, working full-time

Need help to find the right job? Consider exploring the following roles

Services Leadership jobs by city in Vietnam