Remote Professional Services Jobs in Brazil

Are you a seasoned support engineer with a development background?

If you have excellent customer dispositions, a willingness to share your expertise, empathy for your customers, and an ability to brainstorm and prioritize, you might want to apply now to the multiple positions we have open in our support and professional services teams. 

Our Support and Services team operates quickly with a heavy focus on coaching and personal development. The priority for us is high-quality work, and the drive for continuous improvement in our teams makes us a unique opportunity. 

We seek a candidate who can create a perfect landscape for the successful resolution of product issues. 

You will have the utmost authority, have a key vantage point of our customers, and have hands-on impact on customer success.

Our recruitment process has less hustle and bustle, so you do not have to devote a great deal of time to it.

This is a full-time position that can be handled remotely.

What you will be doing

• Mapping requirements and delivering customer requests.
• Using voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
• Generating solutions using your deep product knowledge and our rich knowledge bases.
• Sharpening your technical prowess by deep diving into source code, databases, logs and traces to get to the root cause of any issue.

What you will NOT be doing

• Stagnating on the same technology. You will be continuously expanding your knowledge and experience with new products.
• Spending your day answering calls or providing basic/trivial troubleshooting.

Key Responsibilities

• Take ownership of customer requests and support incidents and use all available resources and knowledge to resolve them.
• Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.
• Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code and infrastructure, you must be able to develop a layered understanding of how the product works end-to-end.

Candidate Requirements

• 3+ years of experience with software development. You will need to read and understand code, write scripts, query databases and scrutinize dense log files while troubleshooting.
• Good command of Java and Javascript.
• 3+ years of experience within a customer-facing role. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.
• C1 level English and Japanese proficiency and the ability to write with a professional tone.

Nice to have

• Experience in working with Oracle DB
• C# coding experience

What you will learn

You will be a master at providing exceptional customer service. You will develop the ability to seek continuous improvement through our productivity tool, ‘WorkSmart,’ which will help you develop critical skills through identifying moments of high intensity and focus, communicating blockers to your manager, and seeing your progress on achieving performance goals. You will also receive candid feedback to learn, develop, and grow in your role and accelerate your career faster than in any other software company in the industry.

Work examples

We believe that the candidates who will succeed in this role come from an array of technical backgrounds and our selection process entails demonstrating that you can become an expert on topics from our real products and that you can solve some real problems that our customers have reported in the past. This is a great way to show off your skills while at the same time getting a taste for what real-work is like.