Are you excited about mastering new products and solving challenging customer problems?
Are you a seasoned support engineer with a development background?
If you have excellent customer dispositions, a willingness to share your expertise, empathy for your customers, and an ability to brainstorm and prioritize, you might want to apply now to the multiple positions we have open in our support and professional services teams.
Our Support and Services team operates quickly with a heavy focus on coaching and personal development. The priority for us is high-quality work, and the drive for continuous improvement in our teams makes us a unique opportunity.
We seek a candidate who can create a perfect landscape for the successful resolution of product issues.
You will have the utmost authority, have a key vantage point of our customers, and have hands-on impact on customer success.
Our recruitment process has less hustle and bustle, so you do not have to devote a great deal of time to it.
This is a full-time position that can be handled remotely.
You will be a master at providing exceptional customer service. You will develop the ability to seek continuous improvement through our productivity tool, ‘WorkSmart,’ which will help you develop critical skills through identifying moments of high intensity and focus, communicating blockers to your manager, and seeing your progress on achieving performance goals. You will also receive candid feedback to learn, develop, and grow in your role and accelerate your career faster than in any other software company in the industry.
We believe that the candidates who will succeed in this role come from an array of technical backgrounds and our selection process entails demonstrating that you can become an expert on topics from our real products and that you can solve some real problems that our customers have reported in the past. This is a great way to show off your skills while at the same time getting a taste for what real-work is like.