Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next? Or are you a software engineer looking for a way to get introduced to an immense set of product architectures, domains, and tech stacks? Sure, you could join any new company and learn their handful of products, but we think we have something better.
Our partners support over 100 unique enterprise software products - everything from mobile app development platforms to database load-balancers. We not only have the opportunity to learn, use, and support these products, we also become deep technical experts who can solve problems no one has seen before. There’s a lot to learn, so we have weekly “learning tickets” to ensure the whole team is up to speed.
At the highest level of customer support, we have Customer Support Engineers. This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility, but one that can put you on the fast track to career advancement.
We also have customer support agent jobs. Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
It's incredibly demanding, but absolutely rewarding. I've been able to pay off financial liabilities, afford better health care and start some small investments.
My salary has significantly changed my reality. I have the opportunity to work with an incredible and truly global team, which helps me improve every day.
It exceeds expectations and is by far the best job I've had. I love the flexibility in my schedule, good pay commensurate with my work, and belonging to a global team.
Some people think Crossover jobs are too good to be true. I found it hard to believe in the beginning! But I can now confidently say working with Crossover is one of the highlights of my life.
My quality of life has improved significantly. I'm in the top 0.5% income bracket in the whole country, and I have a path towards financial freedom.
If you think you are the best, this is the right place to prove yourself.
This job has given me the motivation and opportunity to learn and broaden my perspective. I never imagined I'd be able to write scripts, explore databases with SQL, or create dashboards!
This company is not for everyone. If you have high discipline, low ego, and are always hungry for learning and success, you will enjoy working here.
This role consistently encourages me to expand my knowledge and capabilities. The opportunity to work alongside top minds has been incredibly enriching.
The exposure to talented people from across the globe is unique and rewarding. Meritocracy is at the heart of the company and that makes the work fulfilling.
It's incredibly demanding, but absolutely rewarding. I've been able to pay off financial liabilities, afford better health care and start some small investments.
My salary has significantly changed my reality. I have the opportunity to work with an incredible and truly global team, which helps me improve every day.
It exceeds expectations and is by far the best job I've had. I love the flexibility in my schedule, good pay commensurate with my work, and belonging to a global team.
Some people think Crossover jobs are too good to be true. I found it hard to believe in the beginning! But I can now confidently say working with Crossover is one of the highlights of my life.
My quality of life has improved significantly. I'm in the top 0.5% income bracket in the whole country, and I have a path towards financial freedom.
If you think you are the best, this is the right place to prove yourself.
This job has given me the motivation and opportunity to learn and broaden my perspective. I never imagined I'd be able to write scripts, explore databases with SQL, or create dashboards!
This company is not for everyone. If you have high discipline, low ego, and are always hungry for learning and success, you will enjoy working here.
This role consistently encourages me to expand my knowledge and capabilities. The opportunity to work alongside top minds has been incredibly enriching.
The exposure to talented people from across the globe is unique and rewarding. Meritocracy is at the heart of the company and that makes the work fulfilling.