Technical Documentation Writer


Seeking experienced technical documentation writers to join our award winning team. Apply now if you are an experienced writer and ready for great challenges.

Technical Documentation Writer

$ 30k/Year  ($ 15/Hour for 40 hours of productive work per week)  Remote Position   Long-term

We are looking for self-motivated and productive writers with lots of technical documentation experience to join our award winning team. Our technical writers have a creative and dedicated approach to high-quality documentation and are great at creating the right user communication.

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WHY CROSSOVER?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
WHAT YOU'LL BE DOING

The Technical Writer is responsible for writing and maintaining user documentation for our software products.

The writer provides leadership in improving our company’s technical customer communication and documentation. 

Technical Writers excel at:

  • Creating and maintaining user documentation

  • Writing for different user personas

  • Understanding technical concepts

  • Transforming complex concepts into simple instructions

  • Planning out help strategies

If you want to learn more in a year than most will learn in a decade, you should apply.

ONLINE HIRING EVENT


A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.

 
 
KEY RESPONSIBILITIES

Create and maintain user documentation for our products, including installation guides, API manuals, SDK guides and release notes

Solicit material and work from verbal communication, functional and requirements specifications, and interim builds of the software during the development phase

Evaluate and improve the effectiveness of documentation

Create the Aurea documentation architecture, standards, and production process, and contribute to these as needed in order to support changes in technology, style, or types of user interaction

Function as the customer advocate during software development, suggesting functional or user interface changes in support of usability

 
CANDIDATE REQUIREMENTS

Bachelor’s degree in a technical or scientific field, or in American or English literature with a minor in a technical field, or equivalent

Fluency in the English language, styles, and conventions

The ability to master technical concepts and explain them in terms that are appropriate for the target audience

2+ years of technical writing experience in a software company

Exceptional written and verbal communication skills, including the ability to effectively interview subject matter experts, and to collaborate with others in writing, editing and reviewing large or complex documents

At least 2 years experience with structured authoring standards, such as DITA, and topic-based authoring; familiarity with single-sourcing and multiple output formats such as HTML, compiled help files, PDF, etc. Working knowledge of Web formats and technologies such as HTML, CSS and JavaScript

Experience using authoring tools such as MadCap Flare, Adobe RoboHelp, AdobeFramemaker

A working understanding of programming and software architectures and/or databases

Experience documenting APIs written in Java

Experience creating customer training course materials or videos

The ability to install, learn quickly, and to understand technical software, so as to be able to write about it clearly and accurately

Experience working in a multi-disciplined team with remote co-workers

Experienced in help conversion projects; converting from one format to another

 
 

Relevant Files and Links

Here you can find external resources relevant to this role.

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GFI

GFI Manuals

This is a an example of some great technical content we develop

 
WHAT YOU WILL LEARN
 

You will learn what it means to be part of an award-winning team writing great help content. You will learn to use various tools and technologies in use by our teams and work according to the standards of a very high-quality bar.

 
 
 
ABOUT THE ROLE
 
FAQs