Technical Documentation Writer


Are you a self-motivated writer with lots of technical documentation experience? Learn more about our Technical Documentation Writer role.

Technical Documentation Writer

$ 30k/Year  ($ 15/Hour for 40 hours of productive work per week)  Remote Position   Long-term

Have you excelled at creating technical articles to increase customer’s experience? Have you developed technical knowledge base articles or playbooks for multiple software products? Are you a rock star using instructional design tools? If so, you belong to our elite Knowledge Team!

We are looking for self-motivated and productive writers with lots of technical documentation experience to join our award winning team. Our technical writers have a creative and dedicated approach to high-quality documentation and are great at creating the right user communication.

As a Technical Documentation Writer, you will create and maintain our help center, maintain the central repository of knowledge articles, write pages and playbooks within the central support confluence space, and manage multiple stakeholders and Subject Matter Experts (SME). Your ability to work on multiple projects concurrently will be a great differentiator in this role.

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WHY CROSSOVER?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
WHAT YOU'LL BE DOING

The Technical Writer is responsible for writing and maintaining user documentation for our software products.

The writer provides leadership in improving our company’s technical customer communication and documentation.

This is a remote position, and therefore superb written and verbal communication skills are vital to success. You will create effective technical documents utilizing your instructional design experience and ability to understand where the knowledge gaps are.

You will be given the opportunity to learn about cutting-edge products and expand your technical knowledge and skills. You’ll be empowered to drive change and improve upon processes and redefine the customer experience with your user guides and articles.

Technical Writers excel at:

  • Creating and maintaining user documentation

  • Writing for different user personas

  • Understanding technical concepts

  • Transforming complex concepts into simple instructions

  • Planning out help strategies

If you want to learn more in a year than most will learn in a decade, you should apply now!

 
KEY RESPONSIBILITIES

Create and maintain user documentation for our products, including installation guides, API manuals, SDK guides, and release notes

Solicit material and work from verbal communication, functional and requirements specifications, and interim builds of the software during the development phase

Evaluate and improve the effectiveness of documentation

Create the Aurea documentation architecture, standards, and production process, and contribute to these as needed in order to support changes in technology, style, or types of user interaction

Function as the customer advocate during software development, suggesting functional or user interface changes in support of usability

 
CANDIDATE REQUIREMENTS

Bachelor’s degree in a technical or scientific field, or in American or English literature with a minor in a technical field, or equivalent

Fluency in the English language, styles, and conventions

The ability to master technical concepts and explain them in terms that are appropriate for the target audience

2+ years of technical writing experience in a software company

Exceptional written and verbal communication skills, including the ability to effectively interview subject matter experts, and to collaborate with others in writing, editing and reviewing large or complex documents

At least 2 years experience with structured authoring standards, such as DITA, and topic-based authoring; familiarity with single-sourcing and multiple output formats such as HTML, compiled help files, PDF, etc. Working knowledge of Web formats and technologies such as HTML, CSS, and JavaScript

Experience using authoring tools such as MadCap Flare, Adobe RoboHelp, AdobeFramemaker

A working understanding of programming and software architectures and/or databases.

Experience documenting APIs written in Java

Experience creating custom training course materials or videos

The ability to install, learn quickly, and to understand technical software, so as to be able to write about it clearly and accurately

Experience working in a multi-disciplined team with remote co-workers

Experienced in help conversion projects; converting from one format to another

 
 
WHAT YOU WILL LEARN

You will learn what it means to be part of an award-winning team writing great support content. You will learn to use various tools and technologies in use by our teams and work according to the standards of a very high-quality bar.

As a Technical Documentation Writer, you will be part of a fast pace remote work environment where information, processes, and procedures can literally change from one day to the other. You will learn to move fast, take risks and learn from failures. All your previous experience in effective documentation writing, will be amplified and our customer’s success will rely on how you develop vital technical documents. You will be empowered to create, maintain and proactively propose changes to our processes.

You will develop the ability to seek continuous improvement through our productivity tool, ‘WorkSmart,’ which will help you develop critical skills through identifying moments of high intensity and focus, communicate blockers to your manager, and see your progress on achieving metric performance goals. You will also receive candid feedback weekly to learn, develop and grow in your role and accelerate your career faster than in any other software company in the industry!

 
 
 

Relevant Files and Links

Here you can find external resources relevant to this role and a few relevant books that will help you understand the expectations & align you with Crossover’s hiring managers’ philosophy books.

Page 1

GFI Manuals

This is a an example of some great technical content we develop

7 Habits of Highly Effective People

Stephen R. Covey (Author)

Be Our Guest: Perfecting the art of customer service

Disney (Author)

On Writing Well

William Zinsser (Author)

 

Questions
and Answers

  • What type of software products you would document?

    The types of products we support range from vertical specific software to developer tools to retail and everything in between. Since most of the customer we support growth through acquisition - the portfolio is a broad list comprising of SaaS, on-premise software, tech-enabled managed service and pure IT consulting companies in North America and Europe.

  • Will the technical documentation writer be required to work on weekends?

    Occasionally our team members will work on the weekends when we have an pressing deadline and the requirements aren’t met during the week. Most of the time this will not be required, however.

  • Which are the metrics you are measured by?

    In this position, you will be expected to deliver weekly results. Your results will be measured by quality metrics (reviews of your draft work) as well as an overall count of units produced based on various tasks. You will be expected to perform at a high level for all of your metrics, which will be explained to you in detail upon starting.

 
 
 
ABOUT THE ROLE

 
FAQs