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Technical Writer

We are looking for experienced Technical Writers to author and maintain a portfolio of product help systems.

Apply Now

Technical Writer
$30,000 USD Per Year



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The Technical Writer is responsible for writing and maintaining user documentation for our software products. The writer provides leadership in improving our company’s technical customer communication and documentation.

Technical Writers excel at:

  1. Creating and maintaining user documentation

  2. Writing for different user personas

  3. Understanding technical concepts

  4. Transforming complex concepts into simple instructions

  5. Planning out help strategies


As a Technical Writer, you will own the help systems for one or more software products.  You will work on brand new products as well as existing products and a wide range of technologies in between.

You will be expected to work as part of a highly collaborative team of experienced technical writers and provide peer review to team mates.

Key Responsibilities

  • Create and maintain user documentation for our products, including installation guides, API manuals, SDK guides and release notes.

  • Solicit material and work from verbal communication, functional and requirements specifications, and interim builds of the software in the development phase.

  • Evaluate the effectiveness of documentation, and seek ways to improve its effectiveness and economy.

Candidate Requirements

  • Bachelor’s degree in a technical field, or equivalent hands-on experience in a technical role.

  • Fluency in the English language, styles, and conventions.

  • 3+ years of technical writing experience in a software company.

  • Exceptional written and verbal communication skills.

  • Experience with common help authoring tools, such as DITA and MadCap Flare.

  • Working knowledge of web technologies, such as HTML, CSS and JavaScript.

  • A working understanding of programming and software architectures and/or databases

  • Experience working with APIs

  • The ability to install and understand technical software, so as to be able to write about it clearly and accurately.


Who Is Crossover?

Crossover connects the world's top talent with the world's best companies. We're re-inventing how people find long-term, challenging work, and how companies leverage the best talent in the world. We assemble teams of rockstars and provide playbooks and a platform, WorkSmart, to help teams and individuals continuously improve how they work.

We're creating a future where all high-skill jobs are in the cloud and big data helps people and teams be more productive. A future where brick and mortar offices are history. We believe the future of the workforce is global and will be built from teams collaborating from every corner of the world.

Crossover has more than 2,500 partners in 108 countries. Unlike freelancer or outsourced marketplaces, Crossover only offers long-term, multi-year projects or programs.

Hear more about our strategy and vision from our CEO, Andy Tryba: 


The Remote Life @ Crossover.

A key benefit of Crossover - and the cloud - is all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.

 Work from a home office or co-work at the many co-working spaces available to partners around the world

Work from a home office or co-work at the many co-working spaces available to partners around the world

We believe in equipping people to work where they can be the most productive and happy, with a commitment of 40 hours a week.

Crossover offers:







Step 1: Online Application

Start your application by creating an account and profile with Crossover, then uploading your resume and confirming your email address. From there, the Crossover platform will guide you through the remaining steps.


Step 2: Take the English and Fundamentals Test

We have a series of multiple-choice tests to check for the knowledge and skills needed for the role and an English exam where we ask candidates to upload a 2-3 minute audio submission. After this stage, you will receive an email invitation to the next step in the application process.

Step 3: Free Response Questions and CCAT Testing

In this step, we will ask you a series of free response questions that will simulate scenarios you are likely to encounter in the role. We find both the willingness to invest this time – coupled with the insights we derive from the answers – help us find the truly capable and passionate candidates. You may also be asked to make a presentation of your answers to demonstrate your communication skills. The free response section is an opportunity to preview the type of work you would be doing in the role and demonstrate your technical skills and abilities to hiring managers. The last free response question will invite you to complete CCAT testing. The CCAT measures cognitive aptitude or general intelligence, and tests an ability to solve problems, digest and apply information, learn new skills, and think critically.

Step 4: Join the Interview

The final step of the evaluation process is the marketplace interview. One of our hiring manager evaluators will speak with you on a video call to understand if you're the best fit for the position. In addition to technical and business questions about your current and previous roles and achievements, you may be asked about the answers you gave in your free response questions.

Step 5: Meet the Customer and Get Hired

If you successfully pass all stages of the evaluation process, you will have the opportunity to talk with hiring managers about the positions that are currently available. This is intended to be a two-way discussion where you can ask questions about the team, product, metrics, roadmap, etc. You can interview with as many hiring managers as desired and make the decision on which company or team best fits your interests and career goals.