Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next?
Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next? Or are you a software engineer looking for a way to get introduced to an immense set of product architectures, domains, and tech stacks? Sure, you could join any new company and learn their handful of products, but we think we have something better.
Our partners support over 100 unique enterprise software products - everything from mobile app development platforms to database load-balancers. We not only have the opportunity to learn, use, and support these products, we also become deep technical experts who can solve problems no one has seen before. There’s a lot to learn, so we have weekly “learning tickets” to ensure the whole team is up to speed.
At the highest level of customer support, we have Customer Support Engineers. This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility, but one that can put you on the fast track to career advancement.
We also have customer support agent jobs. Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.
Customer support engineers and agents support business software for over 100 exciting products like Jive, Kayako, and Fogbugz. The products we support are diverse. They include web content management systems, financial software, e-commerce, database tools, and more. You will create great customer experiences by solving complex problems. You will be a detective - investigating the root causes of issues.
You won’t be programming or modifying the core product, but you do need to be able to:
You may have recently been a software developer, engineer, technical product support, or similar. We’ll ask you to take a general coding assessment to test your technical skills as part of the application process.
All new hires complete our paid RemoteU training. We’ll help you get started on the right foot at Crossover and then teach you how to succeed in your role.
Once you complete training, you’ll spend 25% of your time learning new products. You will become an expert and grow your knowledge!
The Customer Support team provides 24/7 support to our global customers. Agents are assigned regular shifts.
We schedule shifts based on customer demand and try to match your work preferences. Your shifts may include evenings, nights, and weekends, but you will not be required to work more than 40 hours per week.
You'll begin by learning what makes a great support agent and how we manage quality.
Then, you will move to full-time, in-depth product training. You will become a master of multiple products. These products span a huge range of business purposes and base technologies.
The learning never stops, though! Once you're on the support team, you'll continue learning products and building the breadth and depth of your support capabilities.
If you're a top performer, there are opportunities for growth across the organization, including our knowledge teams and the support leadership team.
The people who will succeed in this role come from an array of technical backgrounds. Our selection process is designed to allow you to show off your skills and potential. You will complete tasks that Customer Support Engineers or agents regularly perform, allowing you to learn about the role and giving us an unbiased way to assess your ability.
Does this sound like you? Your friends and family call you to troubleshoot their technology problems You love learning new things, and the thought of learning new software is exciting You are a puzzle-solver; whether that requires taking things apart to learn how they work or untangling a complex problem, you get to the bottom of i...
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Are you a hands-on channel sales executive who wants to lead a team of rockstars as a fully remote enterprise software leader?
Do you love to help people achieve their goals, resulting in great findings, developments, and ideas?
Are you a technical leader who excels at writing code and architecting products? Do you dread taking the next step in your career and falling into more management overhead?
Are you the best performer on the team who picks up new technologies twice as fast as everyone else?
Can you imagine a sales role where you can sell the latest SaaS software products without cold calling or generating your own leads? Our Sales Representative role is just the ticket.
Are you a talented designer ready to develop beautiful enterprise products that reach customers at scale?
Are you a business-savvy product expert that can pinpoint what drives value in a software product?
Are you excited about mastering new products and solving challenging customer problems?
Are you an expert at detecting differences between things you observe versus what you expect them to be?
Are you a global software sales professional who is currently earning $200,000 USD in total annual compensation? We believe you already know software sells better when built with quality components.
Are you a data-driven, problem-solving leader excited about improving customer support processes?
Are you the best software architect in your company? Can you identify patterns in complex systems and see ways to make them 10x simpler?
Jumpstart your technical career in open software engineer job roles at Crossover.