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Remote developer jobs at Crossover provide a chance to level up your career path, working with a wide breadth of development technologies and building highly dynamic, fault-tolerant, and efficient software applications for the cloud.






You’re a full-stack product engineer who wants ownership, not tickets. In this role, you will run an AI product end-to-end: meeting customers weekly, choosing what to build, and shipping to prod. Your two missions: make Kayako One resolve support tickets without humans and build an AI sales pipeline that takes prospects from first touch to close. You control the stack, the roadmap, the releases, and the outcomes.
Most of the industry walls engineers off from users and calls it “process.” We don’t. There’s no chain of PM → designer → “customer success” between you and reality. You’ll run weekly discovery calls, translate pain into product, ship fast, and measure real outcomes. You’ll also pioneer the AI sales automation stack that can become the template for how Trilogy sells across the portfolio. This is the place where adoption, resolution rate, CSAT, and pipeline velocity are the scorecard.
This job is owning the whole thing: new AI features in Kayako One that raise ticket resolution rates; integrations with CRMs and ticketing platforms; outreach workflows and targeting logic; pipeline connectors; reporting that proves what’s working; and the deployments, monitoring, and incident response to keep it all up. It is not a backend-only seat cranking tickets someone else specced, and it’s not a comfy lane with handoffs. You’ll write code as needed, wire up AWS like a pro, pick up tools like Voiceflow or Cursor without drama, and make LLMs behave in production instead of just demoing well.
You’ll sit at the pointy end of our help desk product and an AI sales automation strike effort, with portfolio-level visibility. Success looks like customers using what you ship, faster resolutions, happier end users, and a cleaner, faster-moving pipeline. If you want to own outcomes, talk to customers weekly, say no to the noise, and ship the thing that moves the number, this is your opportunity.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.






We've developed an agentic team of AI engineers who create code, review it, and even manage repositories.
The flexibility to manage my time plus weekly scheduled payments gives me both freedom and stability.
Our AI copilots write reports for clients explaining what their child learned each week—it's amazing technology.
Getting full autonomy over my work with thorough team support creates the perfect balance.
My favorite part is the relentless focus on exponential learning—we spend an hour daily updating our AI-powered second brain.
There isn't another work platform that is purely focussed on remote work like Crossover. The integration of everything from recruitment to payday is unique. I can do my work wherever and whenever I like, and I don't even have to fill in any timesheets. Having been through the stringent job application p...
My proudest moment was achieving a seemingly impossible goal: 75% AI resolution rates across support.
My salary has quadrupled since day one—no switching companies required.
When a difficult challenge impacted my health, this job provided excellent support throughout.
AI is embedded in almost everything we do—it's not just a tool, it's how we work.
We've developed an agentic team of AI engineers who create code, review it, and even manage repositories.
The flexibility to manage my time plus weekly scheduled payments gives me both freedom and stability.
Our AI copilots write reports for clients explaining what their child learned each week—it's amazing technology.
Getting full autonomy over my work with thorough team support creates the perfect balance.
My favorite part is the relentless focus on exponential learning—we spend an hour daily updating our AI-powered second brain.
There isn't another work platform that is purely focussed on remote work like Crossover. The integration of everything from recruitment to payday is unique. I can do my work wherever and whenever I like, and I don't even have to fill in any timesheets. Having been through the stringent job application p...
My proudest moment was achieving a seemingly impossible goal: 75% AI resolution rates across support.
My salary has quadrupled since day one—no switching companies required.
When a difficult challenge impacted my health, this job provided excellent support throughout.
AI is embedded in almost everything we do—it's not just a tool, it's how we work.
Join the world's largest community of AI-first remote workers.