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IgniteTech
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AI-First VP of Professional Services

$200,000 USD/year
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AI-First Senior QA Engineer

$100,000 USD/year
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AI-First VP of Professional Services @ IgniteTech

$200,000 USD/year
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Worldwide
Fully-remote
full-time (40 hrs/week)
Flexible schedule
Long-term role

Key responsibilities

  • Create a high-performing, customer-obsessed professional services organization that delivers scalable, AI-first implementations, freeing our engineering team to focus on improving our products

Description

Most professional services teams are bloated, reactive, and stuck in a headcount trap. They scale by hiring, not by productizing. According to TSIA, over 60% of PS orgs struggle with margin erosion as complexity rises, and even fewer have playbooks that can handle the AI-native shift. These teams spend more time firefighting than building — and even when they win deals, Engineering ends up buried under customer-specific work.

IgniteTech does it differently. Our PS org is AI-first by design. That means the playbook begins with automation, not bodies. We’re building a delivery engine that runs like a product: lean, standardized, and tech-led. Think less billable hours, more reusable modules and rollout flows that scale. Our mission is to unlock Engineering to build the core product while we own enterprise adoption end-to-end, and we’re not afraid to rewrite how that happens.

In this role, you’ll lead customer implementations with full ownership from scope to adoption. You’ll define and enforce AI-native delivery playbooks. You’ll coach and manage a team of high-performers, not babysit B players. And when there’s an escalation, you’ll calmly de-escalate, fix the root cause, and restore confidence without breaking the system. You’ll be the external face of our delivery org, leading with clarity, precision, and zero fluff. You’ll run implementations like product launches, not like consulting gigs. If you're the kind of operator who builds durable systems instead of relying on brute force, this is your arena.

We’re building something that doesn’t exist yet, and we’re looking for someone who’s tired of the old way. If you're ready to run a next-gen PS org that scales like software, not services, we want to hear from you.

Candidate requirements

  • At least 3 years of experience leading a professional services organization at a B2B software company
  • Experience managing customer escalations directly
  • Advanced generative AI proficiency and experience integrating AI tools and LLMs into professional services or delivery processes

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Chat-style
screening interview.
STEP 1

Chat-style
screening interview.

Cognitive 
aptitude test.
STEP 2

Cognitive 
aptitude test.

Prove real-world 
job skills.
STEP 3

Prove real-world 
job skills.

Interview with the hiring manager.
STEP 4

Interview with the hiring manager.

Accept job offer.
STEP 6

Accept job offer.

Pass
proctored test.
STEP 5

Pass
proctored test.

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.

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