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1 Job Hiring in Netherlands
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L2 Customer Support Engineer
Hiding 23 Jobs Outside Netherlands
L2 Customer Support Engineer @ Alpha
Worldwide
Fully-remote
full-time (40 hrs/week)
Flexible schedule
Long-term role
Key responsibilities
- Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve
Description
The education support ecosystem is drowning in complexity while expectations from schools, students, and families continue to rise. Schools now expect instant, AI-assisted answers across learning platforms, SIS systems, devices, and workflows. However, most organizations are stuck in fragmented tooling, manual escalations, and brittle processes that fail under real-world conditions.
We close this gap with a fundamentally different model: AI-augmented “cyborg” agents operating at the center of a live educational ecosystem. In this role, you will shape how the system learns. Every fix improves future automations, every root cause analysis informs process and policy, and every edge case you unravel strengthens outcomes for thousands of students and educators.
This is hands-on, production-depth problem solving in a service environment. You will dissect ambiguous, multi-stakeholder failures across learning applications, SIS platforms, identity systems, networks, and operational workflows; leverage AI to hypothesize, test, and accelerate resolution paths; document the human reasoning that teaches both systems and teams; and proactively identify patterns that turn one-off interventions into durable, cross-functional improvements.
This is not ticket triage, script-following, or “escalate and wait.” If you thrive when documentation is incomplete, when problems span engineering, operations, and academics, and when you can move from technical debugging to stakeholder alignment without losing rigor, then this role will feel like home.
Candidate requirements
- Must be based in North or South America
- At least 3 total years of experience in a technical customer support role
- Basic coding skills for the purpose of troubleshooting/bug fixes
- Troubleshooting Skills: Explaining complex issues in simple terms, demonstrating strong problem understanding, recommending relevant troubleshooting strategies, proposing multiple solution paths, and showing attention to detail
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Chat-style screening interview.
STEP 2
Cognitive aptitude test.
STEP 3
Prove real-world job skills.
STEP 4
Interview with the hiring manager.
STEP 6
Accept job offer.
STEP 5
Pass proctored test.
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Meet some of the 5,000+ rockstars who have found a rewarding AI-first remote career on Crossover.
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