Senior Customer Success Manager $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
<p>Are you an enterprise sales or customer success pro who thrives in high-stakes negotiations, enjoys engaging senior executives, and wants to master AI-driven sales execution? If so, here's a role where you can own the renewals pipeline for high-value enterprise clients, leading direct conversations with decision-makers, and securing multi-million-dollar contracts.</p>
<p>At Trilogy, we're not running a traditional SaaS sales org with arbitrary quotas, commission games, or bloated layers of management. We're an AI-first company that's rewriting how enterprise sales works: optimizing deal execution, risk assessment, and stakeholder engagement with AI-powered insights. You'll be part of a team that moves fast, iterates constantly, and leverages AI to eliminate inefficiencies, so you can focus on what actually closes deals. Instead of chasing commissions, you'll have the stability of a guaranteed comp plan, allowing you to sharpen your sales craft without the stress of unpredictable payouts.</p>
<p>This is not a cushy renewals overseer job. It's a hands-on, execution-driven position where you'll be responsible for managing a renewals pipeline, identifying key economic buyers, overcoming objections, and driving contract renewals with precision. You won't be babysitting a team or wasting time in endless internal meetings. You'll be on the front lines, negotiating high-value renewals and ensuring long-term customer retention.</p>
<p>If you want to shape the future of AI-driven sales while owning high-impact deals, apply now!</p>
What you will be doing
<ul>
<li>Lead high-touch conversations with key customers, aligning on value, overcoming objections, and winning renewals</li>
<li>Define and continuously improve structured B2B renewals playbooks, AI-driven sales strategies, and frameworks to maximize retention and revenue</li>
</ul>
What you will NOT be doing
<ul>
<li>New logo sales or hunting for new leads</li>
<li>High volume, low value renewal processing</li>
</ul>
Key responsibilities
<ul>
<li>Own the entire renewals process for high-value enterprise accounts, serving as the primary point of contact, with the goal of retaining revenue and minimizing churn</li>
</ul>
Candidate requirements
<ul>
<li>Must be based in North or South America</li>
<li>At least 5 years of experience in an account management, renewal sales, or customer success role selling B2B software products and focusing on revenue retention</li>
<li>Experience owning revenue for high value accounts with ARR $1 million or more</li>
<li>Ability to adopt an AI-first approach in all tasks, looking for ways to use AI to optimize personal work and transform business operations</li>
<li>Proficiency in CRM tools like Salesforce or HubSpot</li>
</ul>
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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