Cloud Operations Engineer


Fully remote Cloud Operations Engineer position for leading enterprise software company pioneering the future of work.

Cloud Operations Engineer

$ 30k/Year   Flexible   Long-term

Interested in utilizing your years of systems administration expertise to help enhance our cloud-based SaaS systems? Do you have the passion and ambition to grow your sysadmin skills, make decisions based on metrics and challenge yourself on a variety of products? If you can adapt to our roles, and learn new ideas to solve business problems, then this role may be for you.

Our engineers have aggressive daily and weekly targets set for them and are required to work a standard working week with us. Your output of work is measured daily, both from a quantitative as well as a qualitative aspect. You will receive daily and weekly feedback on your performance which will help you resolve blockers and ensure you are meeting your targets.

“I'm getting paid 2x more and I am challenged more, expectations are higher but I am exposed to AWS cloud, VMWare, Docker, Kubernetes, Puppet 🚀”
-PRANAV N, SaaS Engineer
, we have  full time partners from your country,   Let’s make it !


 
 
 
 
WHY CROSSOVER?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
 
WHAT YOU'LL BE DOING

As a Cloud Operations Engineer ($30K/year), you will be providing 24x7 infrastructure support for our Cloud based applications.

We expect you to respond to alerts or events that may impact our uptime commitment, manage all communications during systems outages and act ast a 1st tier in responding and solving infrastructure requests.

We are seeking hands-on professionals who are comfortable working on different shifts, always striving to do better. Continually finding improvement through automation ideas, and developing playbooks in order to solve different incidents.

 
 
KEY RESPONSIBILITIES

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines

Resolving outages based on SaaSOps playbooks and/or product knowledge

Monitor incoming tickets queue and follow documented processes for troubleshooting, recovery and service restoration processes

Optimize our public cloud computing costs

Employ modern instrumentation to enable production applications and infrastructure observability and then act upon the results

Practice sustainable incident response and blameless postmortems

Providing on-call support in the defined time frame

 
CANDIDATE REQUIREMENTS

Bachelor's degree in Computer Science or related technical field involving coding

1+ years of demonstrated experience maintaining SaaS applications in one of the major platforms (Azure, GPC, AWS, IBM Cloud) and cloud orchestration tools (Kubernetes, Marathon, VMware, etc.)

1+ years of experience with Linux and Windows Server operating systems

Familiarity with ITIL processes, especially Incident, Change and Problem Management

Good proficiency in the English language

Demonstrate success as a problem solver

Be a results-oriented individual

Comfortable “working virtually” with teammates and customers around the world

Nice to have:
  • Databases experience: MySQL, MSSQL, Oracle, PostgreSQL
  • Networking Skills
 
 
WHAT YOU WILL LEARN
 

As a Cloud Operations Engineer in Crossover, you will learn how to have an obsessive focus on improving the quality of your work and the quality of products through the use of First Time Acceptance Rate. You will get an opportunity to learn and work on cutting-edge monitoring tools, which allow you to operate at a scale of thousands of servers for 70+ different software companies. 

The candidate will be exposed to our metrics-driven culture, which is the foundation of our success in measuring and improving every engineering process and product we deliver.

Working with the top 1% talent will help you master your technical skills and become a specialist in some of the parts of our software factory model, such as the development of automated unit test or bug fixes. Ultimately Crossover’s dynamic environment will allow the candidate to move fast, set and achieve aggressive goals.

 
 
CAREER PATH
 
Senior Site Reliability Engineer (50$ per hour)
3343
Technical leader

RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATION.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability

Use IaaC to automate and enable scaling of environments and systems

Eliminate complexity from both architecture and processes

Optimize our public cloud computing costs

Manage the uptime error budget of your product

50
Senior Cloud Operations Engineer
3362
Individual Contributor

INDIVIDUAL CONTRIBUTOR IN A TEAM RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATION.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines

Eliminate complexity from both architecture and processes

Optimize our public cloud computing costs

Be proactive and work closely with the engineering teams to enhance our design and improve our platforms offering

Perform capacity planning

30
Cloud Operations Engineer
825
Individual Contributor

INDIVIDUAL CONTRIBUTOR IN A TEAM RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATIONS.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines

Resolving outages based on SaaSOps playbooks and/or product knowledge

Monitor incoming tickets queue and follow documented processes for troubleshooting, recovery and service restoration processes

Optimize our public cloud computing costs

15
 
 
 
Work Examples
Assets
blog
This is an interview with one of our SaaSOps Engineering Manager, about deciding to build a Central repository to host all docker containers of all companies and products owned by Trilogy.
https://medium.com/the-crossover-cast/how-esw-capital-crossover-build-infrastructure-to-handle-100s-of-software-products-83eb62642d9
Medium
Relevant files and links
External resources
url
Here you can find a link to Brendan Gregg blog. He published a relevant book that will help you refine your SaaSOps technical skills. His book: Systems Performance: Enterprise and the Cloud, will provide you details and insights on modern terminologies, concepts, techniques and methodologies for analyzing and improving system performance.
http://www.brendangregg.com/sysperfbook.html
BrendanGregg
 

Questions
and Answers

  • Are there any Cloud certifications required in the role of Cloud Operations Engineer?

    At Crossover we are always fostering our team to learn continuously. We understand that some Cloud certifications may help you demonstrate your knowledge and skills, but there is no particular certification required for the role of Cloud Operations Engineer

  • What would be the priorities for a Cloud Operations Engineer on a daily basis?

    The top drivers are to ensure our infrastructure availability by applying ITIL principles and solving infrastructure related requests.

  • What are the expectations on a Cloud Operations Engineer during an outage?


    You are expected to be personally involved and drive towards a timely resolution. You must maintain an open communication among all involved parties and provide reports to our management team.

  • What are the challenges to have a team of people spread across different countries?

    The main challenges are related to bring together people from multiple time-zones and ensure they are in sync with the work to be delivered. We have developed an online productivity tool that helps remote workers manage their time more efficiently and receive a fair working environment.

  • What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?

    Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.

 
 
 
ABOUT THE ROLE

 
FAQs