Family Engagement Coordinator $40,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Success in this role depends on your ability to establish trust with parents within the opening moments of a call. This position suits individuals who find energy in outreach activities, maintain discipline in follow-up, and can articulate a non-traditional learning model without depending on scripted language. If phone-based communication isn't your strength or you prefer work without measurable performance indicators, this opportunity will not align with your preferences.
Novatio School operates as a virtual, tuition-free public charter school with a distinctive educational framework. Students engage with core academic content during concentrated time blocks powered by AI-supported systems, then dedicate remaining hours to real-world skill development through projects and enrichment activities. You will serve as the initial substantive contact point for families considering this educational alternative.
Your weekly responsibilities include rapid response to incoming inquiries, shepherding families through admissions procedures, and advancing them from curiosity to confirmed enrollment. You will also serve as Novatio School's representative at community events to cultivate new prospects and expand local awareness. During quieter enrollment periods, you will support broader school operations while maintaining readiness for subsequent intake cycles.
If you seek a position where your communication skills, reliability, and accountability directly shape student enrollment outcomes, we encourage your application.
What you will be doing
- Reaching out to newly received inbound leads within a 24-hour window and opening admissions discussions via phone
- Articulating Novatio School's virtual framework and enrollment procedures using straightforward, accessible language
- Maintaining disciplined follow-up protocols to advance families from initial inquiry through application completion to final enrollment
- Recording all engagement details in a CRM with precise notes, defined next actions, and current pipeline status
- Planning and conducting local recruitment activities in Texas or Arizona to showcase the school and gather new prospective family contacts
What you will NOT be doing
- Allowing inbound leads to remain uncontacted while addressing administrative backlog
- Relying on inflexible scripts or functioning as a high-volume call center operator
- Participating in events without actively presenting information or capturing leads
- Devoting the bulk of your time to back-office tasks during periods of active enrollment demand
Key responsibilities
Transform initial family interest into qualified, well-informed applicants who successfully complete enrollment at Novatio School.
Candidate requirements
- Located in Texas or Arizona with availability for hybrid work arrangements
- 1–2 years of customer service or comparable customer-facing professional experience
- Background working directly with children or families (educational settings, camps, childcare facilities, tutoring services, or similar contexts)
- Confident conducting regular phone outreach and supporting families through multi-phase processes
- Excellent verbal communication abilities with capacity to establish trust rapidly
- Working knowledge of CRM platforms or digital lead management systems
Nice to have
- Prior experience in admissions coordination, enrollment management, inside sales functions, or lead qualification
- Background organizing or delivering presentations at community events or outreach initiatives
- Academic coursework or professional background in communications, education, or related disciplines
You will be working for
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Pass
proctored test.
Accept job offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.